Just want to send out a rave because I'm happy with my fitbit.

About 9 months ago I got a fitbit charge hr and have loved having it. A few months ago the band started to come away from the sensor. Not a big deal but it kept getting worse and was starting fall apart. I called fitbit support and got a free replacement. It was a great experience.

This is a picture of the old one next to the new one. What a difference.

All the best to everyone.

Yay

Sent from my SM-G550T1 using the BariatricPal App

They have the BEST customer service! My charger broke (my fault) but they still sent me a new one free! My mom's wouldn't always sync so they sent her a whole new fitbit device!

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Got one for Christmas love it so far.

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Wow, thanks for sharing. I haven't had any issues so far, but good to know, in case I do.

I was very happy with my Fitbit, only reason I changed is because I wanted the additional features of the Apple Watch. But as a fitness tracker the Fitbit blew the Apple Watch out of the water.

I got one for my birthday, and I love it!

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My sister had hers replaced while within the 1 year warranty, and shortly after that, it was stolen (she had a few too many drinks, and in the morning, found her Fitbit and her birth control pills missing LOL ) and she called them again to see if there was anything they could do and they couldn't send her another replacement, but they sent her a 45% off code so she could buy a new one. They're pretty awesome!!

I'll agree. They have the best customer service department I've ever had the pleasure of working with.

I'm on my 4th Fitbit device (upgrades due to changing technology) and have had two stellar incidents with them. Fitbit Charge with the same issues as OP replaced at no charge, one week shy of one year warranty ending and last month, replacement of my Charge 2 because of charging problems. No questions asked, product replaced with no hassle. Wish more companies offered customer service like Fitbit!

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Just got my Fitbit and I think I'm in love!

I had the Aria and I just upgraded to the Blaze. Fitbit's are pretty great little gadgets!

Another voice chiming in that Fitbit's customer service is top notch, as is fitbit! I've had a Fitbit One and Alta. I loved the Alta. Then I won a Charge 2 in a raffle and cannot speak highly enough of it.

Now if they'd just make it so that they can receive ALL messages and not just on one platform, I'd be ecstatic.

For those who can't quite afford a FitBit, I have a knock off--VeryFit 2.0
It seems to do most of what the other does. I'm happy with it.

Here is a question for the group, a trail i use is flat level etc and 1 mile in length, when I bike it I get a distance of .3 miles, when I walk/run I get a different distance .6-.7 miles. The watch can sync with my phone and the app is calibrated to my stride. So why the misinformation. Also the heart rate monitor is misleading as well. I have a phy exam and the doc's equipment stay some thing quite different that what the watch records. It this fake tech or do I have a crap model?