I'm Beside Myself...
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I had the time a state ins in wc that clearly said any was not covered. Knowing this my primart doc n bypass surgeon pursued"medical necessity. I was denied. Filed a n appeal, requested telephone inte
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Lots of calls today. No luck. Bottom line is my employer chose not to allow elective surgeries to be a covered benefit. I already have the letter of necessity for a multitude of comorbidities, etc
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So with fingers crossed I thought this might be the week I hear about a surgery date. Low and behold I got the call today.....and scheduled it for Nov. 1st. I was so happy. She told me about all the pre op prep, blood work, classes etc. I was stoked....and of course asked the question.....so everything is cleared with my insurance, right? She said, oh absolutely....you don't get this far until you have a pre approval, so you're good to go. (I've been working on this process since Jan. 4th). So for my own piece of mind I call my insurance to double check my understanding of a few things, ( deductibles, out of pocket maximums)make sure I'm not missing something.........the woman on the phone says, ma'am...you do know that Bariatric surgery is not a covered benefit for you, right? I asked her to repeat that for me 3 times and no matter how's he said it I still heard the same thing. So I hang up and immediately call the surgeons office to ask for help. I explained my situation and the lady chuckled And said.... Oh, what are they doing.......I'll call them right away and get this straightened out.
So sure enough she calls me back and says the following.......I'm very sorry mrs. H---, somewhere in the process someone passed on the wrong information.....your insurance is correct, this IS NOT A COVERED BENEFIT under your policy.
Honestly, you would have thought I was just told I was terminally ill........I dropped the phone and stood there with my mouth open for what felt like an eternity.
Crushed, heart broken, deflated, sad, depressed, mentally exhausted.......absolutely beside myself. Tonight I am broken, I have cried a thousand tears.