I wrote through his website asking for information a week ago. Finally on Tuesday, I got a reply that they got my message and would be sending me some information.

Still waiting. Is this a typical response from them?

I usually get really fast replies so this has surprised me since it was a basic inquiry (when coordinators/doctors just forward typical intro forms/information).

I like prompt answers so it makes me hesitant to even consider his practice, but I figured I would ask if this is the norm.

Dr. Kelly doesn't use a coordinator any longer, so not sure what website you used. His work # is 1-619-793-4869. His assistant, Omar's cell is 1-619-395-5347. Their website address is wlsclinic.com. Their email is info@wlsclinic.com. Im going August 23rd and am very happy with my decision based on all I've read, and the people I have been in contact with who have been there.

That is the website I used. I got a reply from Omar on the 3rd with no other replies. I'm happy that it worked out for you. I have heard so many good stories so I really wanted that information! The longer I wait for any basic information from them, the more I feel like many he isn't "my" surgeon.. if that makes sense.

I understand. He responds back to me very quickly. I normally text him saying I have more questions, to call me when he gets a chance. You have to do what's best for you though. Since I haven't BEEN there yet, I only have verbal preop experience. Best of luck making your decision. I know when I started the process, the first doctor that came up on the google was one that was cheaper, I don't want to name throw, so I won't say who, but I wasn't comfortable with things I read during my research. But then again, I don't like to request info, get the info, and then the coordinator calls me everyday for over a week. It's like they are trying to make a sale (literally). So, I really like the lack of a sales person for Dr. Kelly, but maybe he does need another worker?

That is the website I used. I got a reply from Omar on the 3rd with no other replies. I'm happy that it worked out for you. I have heard so many good stories so I really wanted that information! The longer I wait for any basic information from them' date=' the more I feel like many he isn't "my" surgeon.. if that makes sense.[/quote']

I got a weird email from wls email, and I posted back that I thought they'd been hacked. Call or text Omar directly. I also have Dr kellys email. He is a wonderful surgeon, and you cant go wrong

Dr. Kelly is also working on a new website so hopefully some of these issues will be resolved. Right now he's almost strictly word of mouth and that's kind of inconvenient for everyone involved. It's also very weird for Omar not to respond so I'd question that, too... yes call him directly!!!

I echo what everyone else is saying. They are, as Finding Myself said, working on a new website. Text Omar directly, that is the quickest way to contact Omar/Dr. Kelly. Response time is normally very quick.

Another email they use is: wls-clinic@hotmail.com.

Good luck and stick with Dr. Kelly - you won't be sorry!

This may or may not make you feel better, but...

If you emailed Omar between 6/27 - 7/4, it was during the time I was there. Omar repeated more than once that he had no time to sit down and respond to emails. There were three of us who had surgery on 6/28, and we all had family members with us. A few days later, there was a lady who came that brought 3 family members with her, and Omar was run into the ground. Omar had 10 ladies to run around, and they were going all kinds of places and even to the casino until after midnight. Omar said he could hardly keep his eyes open trying to keep everyone happy. I think everyone went home on 7/3 or 7/4, and he had two more patients in the hospital at that time.

He might have been slow to answer your email, but it was because he was so busy being attentive to people who were in the hospital / hotel. Calling / texting Omar is the best way to get a response.

.

Oh jeez.. didn't mean to go there! Well, I hope I get a reply soon. I did write in the date range you specified, though.

Yes there was a lady with 3 family members there, it was me. And we offered numerous times to get a taxi but both he and Cecy refused every time. They did go to the casino but he was having a great time with someone else and I was not left

alone at the hospital. It was even his idea to go! That was the whole point of taking 3 people with me, so that no one was stuck at the hospital the whole time and so that my mother wouldn't be

alone while I was having surgery in a foreign country. We handled their arraingments before we left and never asked for their transportation. And the supposed 6 hour shopping trip is a big fat lie! We were gone maybe 1-1 1/2 hours, and it was our scheduled shopping trip. I shopped in one store and he took us back to the hotel because he had to go to the hospital. From what I heard you were laid up in your hotel room having a bad day and missed your trip and made him

take you on another trip! So sorry that I have a great support system! But Omar was very well compensated for his time let me assure you! Also did you forget to mention that you happened to stay for 2 extra days expecting them to cart you around everywhere after your package was supposed to be over! I'm not trying to be ugly here but I don't think it's very informative of you to bash other people when you don't even know the whole story.

I think that what you are both trying to say is, thst omar was super busy, regardless of the whos and hows of it. I took two family membrrs with me, but they both had surgery slong with me. Imho, taking 3 ppl is fine, but having Omar do anything for them, (whether he offered or not) was taking him from his patients, and they are the ones paying for care. No need to tit for tat, that's not what the poster was asking, and it doesnt hold well for Dr Kellys impeccable credentials, or make Omar shine in the best light. And thats what should be at the forefront here.

I'm sorry and wasn't trying to bash. The point was that Omar seemed to be running himself to death trying to keep everyone happy, so it may be the reason that you haven't gotten a response during that time. Omar is very attentive to his patients in the hospital and the hotel, and he is probably trying to catch up.

I sent Omar a text asking if he had caught up on his emails, and he asked to make sure you had his cell number, 619-395-5347. I would urge you to email him again or text him if you are uncomfortable calling before you give up on him and Dr. Kelly.

That's exactly what's being said, nobody is putting blame on anyone, the only point Sunny is trying to make is that Omar was busy doing what he does, what he loves to do and that is seeing to it that everyone is comfortable and happy. We all had a great time, it was fun getting to know family members of other patients. Omar is great and if he doesn't get back to someone as quick ad usual it's because he's taking good care of someone else at the moment.

No, it wasn't what sunny said. It was how it was said. When I read her 1st post about the other family it reads like Omar was being overused. Period. And the blame was solely placed on another family. And not worded in any nice way. We forget that when we type things out nobody knows the author's intent and I can see why it was offensive

And apparently she felt upset enough to remove her post. which nobody on this forum should have to feel like

I was there at the same time as the large group, and I did not get the same experience as others have talked about on this forum. I had different expectations and was disappointed with my experience. Ultimately, my surgery went smoothly which was the most important part.

There seemed to be no coordination, and it was very unorganized. My opinion is that the large group monopolized much of the resources available for the patients.

My friend and I managed to accommodate ourselves, but we did not get any meals away from the hospital or hotel area or any shopping trips.

I met Sunny and her husband. She did stay an extra two days, and I believe it was due to an allergic reaction. I could tell she was bothered that her experience wasn't what she expected either. She is a super sweet girl, and we both have every right to be put off by what was going on.

Ultimately, if you want individual attention, book on a week that isn't so busy.