what's up with that??

I attended my seminar on Jan 4. I turned in a packet and had told the nurse there that it wasn't complete, that I had to get my doctor's referral. She said, that is ok, just give us a call when you get it. So I got it..4 of them in writing. I called to pass on the info and the receptionist told me to leave a msg for the ins coordinator so I did and asked her to return my call. I didn't hear anything for a week so I called back,,the receptionist,,sounding a little frustrated said she would write the msg down and leave it on her desk, I told her I was sorry she had to go to that trouble, I just needed to turn in my info, she said no, don't feel bad..you deserve to hear something from her. She told me if I didn't hear from her within the next day to call back so I did. The ins coor. wasn't available..again. So they left another note for her. When I finally rec'd a return call from her..last Monday..she act like she was mad at me. She told me she was out of town and they should've told me that. She also said, "Oh, I sent your packet back to you because it was incomplete". I was like, you told me to call the info in when I got it and that's what I was trying to do. I told her I was never told she was out of town. Her tone changed and she said, well, I have a copy of your packet right here in front of me and well..I'll just take the info you have over the phone and turn it all back into the clinician. I asked her about all the paperwork I have, she's like,,well just bring it in when you come for your consult with the physician. I said, when will that be,,and she said in a couple days,,they will call. I still haven't heard anything. This is supposed to be the best in the state? I've been held up for a month. Should I be angry? Is this all normal?