Update..... when I called the doctor's office yesterday to see if he had made the call to Aetna's medical director, he hadn't. His wife was in labor....great for them, not so much for me. I just wish I could have more patience. I told the girls at the office what the insurance company had said about additional progress notes and asked if they would send them and they said sure! As of yet - they haven't. I feel like I could crawl out of my skin waiting on a response. I feel like I have put so much into this and the people I'm forced to depend on don't really care.