Medical Records Headache

I work in records so I will tell you how we handle it. You will need to fill out a ROI (release of information form). If your provider is part of a bigger company with a website you can usually find the ROI form on the site. Fill it out and send it back to them. Once they receive the form they have 15 days to comply. This does mean they can send them to you on the 15th day. If they use an outside service to copy your records ask them for there name and phone number so you can follow up with them.

If you haven't heard back from them at all ask to speak to the clinic manager and he/she will be able to help.

It should NEVER take longer than 20 days if you factor in the 15 days they have and maybe 5 for the mail (depending on how far away you live). If you live close go into the clinic and ask them for the form. Fill it out right then and there and give it back to them.

Hope this helps,

~Kris

oh, you can also throw in there about reporting them to HIPPA if they do not comply. Here is the link to file a complaint. http://www.hhs.gov/o...ints/index.html

Thanks a bunch. I sent the ROI form about 6wks ago, now I'll follow your advice first thing tomorrow. I so appreciate your response.