I have a big impatience problem, I know. But this surgery is WAY TOO IMPORTANT for me to not be freaking out about how long it’s taking!

My doctors office submitted my information to the insurance company on March 1. The insurance lady went on vacation and will be gone to June 1st. The office manager won’t answer her phone and won’t call me back. And the insurance company won’t tell me anything.

From what I’ve read on here and other forums, uhc takes a few days to approve and some people have gotten approval in one day. It’s going on 9 days and still no approval!!!

Grrrr, there I'm feeling it with you. Hope somehow you get resolution soon.

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That makes no sense that the insurance company won't talk to you. I have UHC and I knew that I was approved before the Dr knew. They called to see if I wanted to enroll in an optional program for WLS patients. I asked if I had been approved. He put me on hold for about 2 minutes and then came back and told me that I was.

You need to call them back and ask for a supervisor if needed. This is your health info and if anyone should have access, it is YOU!

One more thing. I did get a copy of the approval letter in the mail. That took about a week and a half though. I feel sure that they will mail you a letter one way or the other. But, it is your info and you have the right to know by calling them.

1 hour ago, Losingit2018 said:

That makes no sense that the insurance company won't talk to you. I have UHC and I knew that I was approved before the Dr knew. They called to see if I wanted to enroll in an optional program for WLS patients. I asked if I had been approved. He put me on hold for about 2 minutes and then came back and told me that I was.

You need to call them back and ask for a supervisor if needed. This is your health info and if anyone should have access, it is YOU!

One more thing. I did get a copy of the approval letter in the mail. That took about a week and a half though. I feel sure that they will mail you a letter one way or the other. But, it is your info and you have the right to know by calling them.

Thank you. I’ll call as soon as they open Monday morning and ask to speak to a supervisor.

Please do let us know how you make out. You have to be your own advocate. It is your personal health info and you have the right to know.

Hoping that you were able to get your information this morning @Astarisborn

3 hours ago, Losingit2018 said:

Hoping that you were able to get your information this morning @Astarisborn

Unfortunately no. They just told me that they have 15 business days to come up with an approval. They told me that I have to wait until the 22nd to know the outcome

In the meantime you chew your figernails off up to your elbows. Oooh I hate officialdom, hurry and wait thats the song they sing.[emoji25][emoji25][emoji25] I'd like to sic a pack,of wild rabid dogs on them!

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21 hours ago, Astarisborn said:

Unfortunately no. They just told me that they have 15 business days to come up with an approval. They told me that I have to wait until the 22nd to know the outcome

Well, darn! That is so much different than my experience with them. It sounds like they haven't made a decision yet though. Maybe you can try and keep yourself distracted for the next 8 days. I will keep my fingers crossed for you.

On 3/9/2018 at 1:18 PM, Astarisborn said:

I have a big impatience problem, I know. But this surgery is WAY TOO IMPORTANT for me to not be freaking out about how long it’s taking!

My doctors office submitted my information to the insurance company on March 1. The insurance lady went on vacation and will be gone to June 1st. The office manager won’t answer her phone and won’t call me back. And the insurance company won’t tell me anything.

From what I’ve read on here and other forums, uhc takes a few days to approve and some people have gotten approval in one day. It’s going on 9 days and still no approval!!!

Maybe do a pop in to their office one afternoon

Ooh I like that! Now I know why Jersey Girls Rock!

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So I was approved, had to call to find out. I didn’t get an online approval letter from UHC. I called my surgeons office to schedule the surgery (like they told me I could) but now they’re saying before I can schedule the surgery I have to have my endoscopy and the results from that and that’s really annoying because some people get their surgery scheduled while still doing their supervised diet.

Its also annoying because uhc says my surgery is approved for 3/29-3/30 and any date after that they’ll have to resubmit for approval.

I’m getting tired of this whole process at this point. My endoscopy is scheduled for April 6.

No way they'll let you have your endoscopy sooner, is there? Maybe,they can move you into a quicker spot if they have a cancellation.

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2 hours ago, frust8 said:

No way they'll let you have your endoscopy sooner, is there? Maybe,they can move you into a quicker spot if they have a cancellation.

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I don’t think I can. That’s too short notice to request the time off at my job.

My paperwork was submitted last Monday and the wait is driving me INSANE! I called my drs office today and they said they haven't heard anything yet! [emoji22]

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I’m waiting also mine was submitted Friday and i look online says case is anticipated admission did u try looking on myuhc.com