Ken S.

@Briswife15 Thank you for reporting this. I've sent you an email requesting some additional information and will look out for your response so we can get to the bottom of this.

Hi @Hop_Scotch,

Is this an issue that you're running into frequently, or was it an isolated incident with this specific user posting spam?

Hey everyone, can you please have a try now?

Hi Bianca, I’m looking into this now. As a test, I’m posting this from the iOS app.

On 12/10/2019 at 8:24 AM, FluffyChix said:

Hi Ken, (sorry i have chemo brain and forked your name. you may forever after be kevin in my head--or dr. bombay. )

Seasons' Greetings to you and yours!

Would you mind checking into this thread please to see why it's doing this? It's like the content/reply area is all squished and the right sidebar is ginormous.

Here's a screen shot of it!

Thanks in advance!

Hi @FluffyChix, I believe this issue should be resolved now. You may have to refresh your cache to see it updated.

If you continue to have issues, please let me know!

1 minute ago, sillykitty said:

Update from @Orchids&Dragons

It appears to be an app issue. She can log in on a computer, but not on her phone. She would still like to have it fixed, obviously, since she is nearly always on the app vs. a computer

Thanks for the update! I've sent her an email as well, if you could let her know, we'd love to help her out to get this fixed!

Thank you for the screenshot, Looking into what this could be right now.

1 minute ago, mousecat88 said:

I keep getting notifications when I post that my email address is invalid. It isn't - I've had this email address for like a decade and have used it since I signed up. It tells me to put in a new one, so I put in the same one since it's the only one I have and reenter my password... but then it takes me back to put in an email address again. Not sure what to do?

Thank you for the heads up! We're working for a fix on this - you do not need to change your email address 🙂

Hi @The 56 Bypass, you can update your stats (including your weight) by clicking on your username and then selecting "My Surgery" from the drop down.

Once there, selecting the "Progress" tab from the left side will bring you to where you need to be 🙂

Just now, Matt Z said:

I've still got 2 of them in my notifications list, but if it's dealt with on your end, I'm ok with them still being there.

Thanks Ken!

Hi @Matt Z, they should still appear there, but they shouldn't be from after I responded saying it was fixed - they should be from prior to that.

They should drop out of your notifications altogether over the next few weeks.

Hi @Matt Z - I believe we've got this issue resolved - please let me know if you're still having issues!

4 minutes ago, Matt Z said:

@Ken S.

Getting the same thing myself now... just noticed it a few moments ago.
The e-mail address you provided is invalid. You will not be able to receive notifications and valuable rewards for your participation in our community.
Just now

Thanks Matt! We're looking into this now.

On 11/18/2018 at 5:37 AM, GettinSkinnywithit said:

Getting the below error when trying to update my profile via the bpal app. Any advice?

Incorrect integer value: “ for column ‘use_metric 1’ at row 1

Hi there @GettinSkinnywithit, thank you for bringing this to our attention! It should now be resolved 🙂

1 hour ago, Oct517 said:

Hi! I would like to leave a review on this website for my surgeon. However, when I go to his page I do not see any option to leave a review? Can someone steer me in the right direction? Thank you!

Hi there,

You should have a large review box within the My Surgery settings on the "Surgeon" tab where you can leave a review for your surgeon. We agree that you should definitely have a button on the surgeon profile, if you've already selected that surgeon - so we've gone ahead and added a "Review" button to surgeon profiles. If you view your surgeon profile, you should be able to see it now 🙂

Please let me know if this works for you 🙂

On 11/19/2018 at 9:54 AM, FluffyChix said:

Thank you Ken! Appreciate your hard work!

You got it! We believe we've resolved this issue - can you let me know if it's been OK so far today?

Thanks in advance!

1 hour ago, mousecat88 said:

https://www.valleyhealthlink.com/Find-a-Doctor/O/Rodolfo-Oviedo-MD-FACS-FASMBS.aspx

Hi again and thank you! We've gone ahead and added Dr. Oviedo to our surgeon directory 🙂. Please let us know if you have any more questions.

Thanks again and have a great day!

3 minutes ago, mousecat88 said:

My surgeon isn't in the directory and I can't add him to my profile. His name is Rodolfo Oviedo, MD, FACS, FASMBS

Hi @mousecat88 we'd love to add your surgeon to the directory! Do you happen to have a URL for his practice website?

Thanks in advance 🙂

@FluffyChix Aha, that message is indeed generated by our system, and it's nothing to be afraid of 🙂. The message is being generated in error - we're looking into it as we speak!

I'll update you when we have it all sorted out, thank you for letting us know!

5 minutes ago, FluffyChix said:

Hi guys! My email hasn't changed, yet I got this message popping up wanting me to update my email. And when I did it gave me this message wanting me to re-enter my password. I didn't change my email. It's still valid. And still in use, and I'm getting email notifications from BP. So why am I being prompted to enter my password. Am I being hacked by someone using a disguise of BP in order to capture my pw?

Thanks!

Fluffy

Hi @FluffyChix, was the password popup that you saw initially displayed directly on BariatricPal.com? Or was it an email that received or something along those lines?

Hi @Kimmie K!

Thank you for reaching out. I've gone ahead and added Dr. Brewer to our surgeon directory, you should be able to add him as your surgeon now 🙂

Also, please feel free to let Dr. Brewer know that we provide surgeons with profiles free of charge. If he's interested in filling out the rest of the information on the profile, we can get him setup to do so.

Thanks again and please don't hesitate to let us know if you have any further issues.

On 11/9/2018 at 4:39 PM, Orchids&Dragons said:

I have tried to set my notifications so that I only receive one email a day. However, my inbox is still bombarded with notifications + the BariatricPal digest (sometimes 40 or more emails a day.) Here are my settings. Have I done something wrong? Thanks for your help.

Hi @Orchids&Dragons! It looks like you have several topics that you follow in which you chose to receive notifications immediately.

The settings you showed us are for content that you follow automatically, in other words, topics that you reply to and topics that you create yourself.

When you press on the "Follow" button on a topic, however, it prompts you to choose how you'd like to receive notifications (see the screenshot below). You can change those settings, but you would have to do it for each topic that you're getting instant notifications for.

4 hours ago, JacquieK said:

Still don’t have a chart? Is it something I have to install?

Hi @JacquieK - the chart view can be access here: https://www.bariatricpal.com/patients/portal/?do=chart

Please let me know if that helps 🙂

On 10/04/2018 at 18:11, MargoCL said:

I haven't had errors pop up today, I noticed the site crashing many times from a PC using chrome.

What I'm noticing now in forums is not even duplicate posts,but triple, quad, and in one 6 repeats.

Just curious... wouldn't it be easier to make the mobile app, just a reduced web page? Allowing same functionality as the website? I'm an android user and the app feels very outdated and limited.

I tried to download the app to am iOS device and kept getting an error on login. [emoji17]

Okay - we think we've got this one fixed! If you don't mind, please test it out and let us know.

Thanks again for all the help everyone!

This one seems to be pretty elusive - I'm unable to reproduce it. Would you mind sending a screenshot of the full error you receive?