Trying not to SCREAM....

OK, so yesterday was supposed to be the day that I hear something about my out of network pre-cert being done by my PCP. Of course, I hear nothing! Once I finally go thru to their office on the phone, the receptionist tells me that they don't use their "contact us" link on their website and "haven't used it for years". Well, why the hell is it on the website then and how am I supposed to know you haven't used it for years!?! I am trying to explain to her that I have the link for the doctor to submit my pre-cert on line and she is just talking all over me about how they can't take anything over the email and I need to fax them the information so they can add it to my chart, and on and on about everything they CAN'T do! (:thumbup:) Once she shuts up, I tell her that I can't fax a freakin' link to her, but I can print out the page from Aetna's website that has the information on it and the link information. The fact that I mentioned the word "fax" shut her up and that's all she needed to hear. Fine, I send that to them and still.... nothing. So today I started calling them and trying to get her Medical Asst. on the phone b/c she will remember me from Friday and know what's going on. I finally get her and she remembers and says she is going to see how the doctor can submit my pre-cert over the phone. This was 2 hours ago. She (the M.A.) just called back, and I gave her the 1-800 number for the doctor to get my pre-cert done. I have yet to hear about my medical records being received from previous weight loss programs or my sleep apnea test being scheduled. It's just one obstacle after another. I can't believe I actually went in to this thinking it was going to be a cake walk... :sad: