Glad I Spoke Up - Pre-Op Diet Finally!

Update...If anyone has been reading my post about my frustration with my nutritionist you will know that I have gone from mad to frustrated to do something about it, to ok...NOW, I'M HOT AGAIN!!!

So I emailed my PA to request that they submit my paperwork for approval since I am in the pre-op diet phase. I received an email from the nurse coordinator telling me that I had to complete 4 more things before submission. Two of the four things have been completed, which clearly tells me that they are not paying attention to my file or that they have poor record keeping. The only thing left to do is lose the weight by December 18 and visit with the DR. Ok, so maybe they don't want to submit the paperwork to insurance until I have done the two, but don't tell me that I have to do the other two when it is already done! That is straight up incompetence at play right here!!!!

So, I emailed them back an ubber professional reply about my concerns - I had to go in management mode like I would with my direct reports and let them have it regarding my records and their processes. Nothing I said would hurt you, just cut and sting a bit to jar them into reality that they are not dealing with a helpless and incompetent person. I requested that they contact me basically with better news.

Please tell me if anyone else has gone through this before? I don't want to be alone in this one. Help me to help them.....