My cell phone stopped holding a charge, and it's not old, so I traded it in for the same model. Spent 90 minutes at the store with them syncing my old phone info to my new one. Assured me I would have all my contacts.

My contact list of over 400 people is now... 8 people.

Yeah, right.

How in the heck do you contact people that don't hang on social media????

I guess I'm starting fresh. Oh. HEY! If anyone here wants to give me their number, I'll add you again. Can't promise I'll call, but yanno, take what you can get.

Go back to the store and demand they fix it. Chances are good that they can.

Do you back up to iCloud? (If you have an iPhone)

It did you back it up to your computer?

So sorry, that's frustrating!

I have an android phone. The last time I got a new phone, it synced to the cloud automatically.

I have all my pics, apps, email, etc., everything except my contact list. I just don't want to spend another 90 minutes with them trying to figure it out. While they were doing it the first time, here were our topics of conversation:

- Land Before Time Movies

- Antz movie

- A Bugs Life Movie

- stuffed animals from all of the above movies

- midget porn

- hot dates involving a trampoline

- how you can use the phrase "hot date" to explain away any injury whatsoever (limping? hot date. dislocated hip? hot date)

Heyyyyyyyyy, wait a minute! Maybe THAT'S why it took them 90 minutes! Dangit!

I have an android phone. The last time I got a new phone, it synced to the cloud automatically.

I have all my pics, apps, email, etc., everything except my contact list. I just don't want to spend another 90 minutes with them trying to figure it out. While they were doing it the first time, here were our topics of conversation:

- Land Before Time Movies

- Antz movie

- A Bugs Life Movie

- stuffed animals from all of the above movies

- midget porn

- hot dates involving a trampoline

- how you can use the phrase "hot date" to explain away any injury whatsoever (limping? hot date. dislocated hip? hot date)

Heyyyyyyyyy, wait a minute! Maybe THAT'S why it took them 90 minutes! Dangit!

You caught my interest at "Midget Porn".

@@4MRB4PHOTO I knew I would!

@@4MRB4PHOTO I knew I would!

Did the midget porn involve a trampoline and stuffed animals too?

@@4MRB4PHOTO

Sssshhhhhhhhhhhhhhhhhhh!!!!!!!!!

I back up all my contacts to Google+ and I haven't lost any contacts yet. Even across android/apple platforms.

Sorry to hear this @@Sharon1964

I've been there ... more than once. What they should have done at the store was a Google backup before even touching your phone. I also export my contacts to my SD card just before any phone changes just in case. Then I delete them after. I know this doesn't help you now, but may be some help if you ever run into this in the future.

I'm choosing to look on the bright side. I'm starting with a clean slate. The man I broke up with right before Xmas? His number is gone. Yeah I could email him if I wanted it again, but still, it's gone.

Update: Ratzen Fratzen Fingle AAARRGGGHHH!!!

Less than a week with my replacement phone, and the screen scrambles itself so I can barely use it. I have to turn off the screen and turn it back on, then make a call. When the call is over, I can't even hit "end" because the screen is jumping all over the place. The replacement for the replacement should be here tomorrow.