Has anyone had any issues with their customer service? I ordered a sample pack of nectar, and found out right away that the order was back ordered... I sent a few emails, and 10 days after my original email, I got a response explaining one flavor was on back order. No problem, they offered to ship everything but the one flavor, and then ship the last packet when it came in.

That was 10 days ago... Still no nectar.

The customer service guy I emailed seemed nice, took responsibility, etc., but I still haven't gotten my order.

Has anyone had a similar experience?

I had an opposite experience. I ordered and had it within three days, no problem. So sorry you're having such trouble. Hopefully they will make it right!

My experience was equal to nervousnellie's; I received mine really quickly. Sorry you've had a bad experience....hope they get it resolved for you.

Anything I ordered from there came really quickly.