I had a similar problem with my PCP (and I also have Aetna!) The bad news was that my PCP first 'forgot' how long I'd been seeing them and didn't provide enough weight history -- then when I called them, they had to dig forever for more weight history and they had lost the only official weight I had had in 2007.
My surgeon's office wanted to submit 5 years of weight history, Aetna requires 2 years (I think) and I only had 3 years after days of going back and forth between PCP and surgeon's office -- missing 2007 and 2008, the two more recent years that I thought for sure Aetna would demand!
I didn't hold out any hope for getting approval but my husband kept telling me that there was no doubt that they'd approve me. Lo and behold my approval arrived in the mail on Saturday! It was definitely nice to be wrong and hear that "I told you so" from him, hehe :smile:
It is totally understandable how frustrated, annoyed and impatient you feel. Definitely rant and get it off your chest, especially to people here or those close to you so you don't feel like you're going it alone. That way even when you feel down or a bit hopeless, you've got people to carry the torch for a bit until you feel up to doing it again! And you will, because this process may be frustrating, but it is going to be utterly worth it in the end :drool:
You will get your approval and you're also already working on taking charge of your health, your medical records, your doctors and your insurance, all to get the healthy body you want and deserve. Way to go