Ok this is an older post but it just SCREAMED to me!!! I am going thru the same darn thing with UHC. The Nurse has faxed over my paperwork FOUR times and FOUR times they can't seem to find it.
I end up disolving in tears when I try to follow up.....So Dr. Hung's wonderful Nurse Lisa has run the gamut for me. She got direct number of someone at UHC and called him everday for SEVEN days.
This guy was so tired of her calling I think he personally went around looking for my paperwork. And Voila!!! The EIGHTH time did the trick. I'm in the system.
Now I just have to wait for approval, and I think Mr. UHC is going to push for that so the Nurse doesn't pay him a visit lol
Dr. Hung's Nurse says she runs into this ALOT with UHC, so if anyone out there has their POS in the Nebraska area.....Keep plugging and don't let them push you around. And by all means utilize the Dr.'s staff, I have found they are usually the best resource to getting these kind of snaffu's straighted out for you.
Ok that's my o2 cents lol