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Ken S.

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Everything posted by Ken S.

  1. Ken S.

    Where is Friends request

    The upgrade introduced the feature of "Following" members, which essentially replaces the "Friends" feature. To follow someone, you can go to their profile and click the Follow member button on their profile :-)
  2. Ken S.

    Login problems

    It's possible that your app was storing an older version of the cache. We just upgraded all platforms to a fully secured Ssl connection, which could cause the issues you're speaking of, but at this point they would only be temporary. Would you mind responding here or PM'ing me if the issues continue?
  3. Ken S.

    Login problems

    Did this happen to just start today - or has it been ongoing for a longer period of time?
  4. Ken S.

    Sites not loading

    You've been extremely helpful :-). If you put things back to the way they were before, blocking googletagservices, does it work properly now?
  5. Ken S.

    Sites not loading

    Regarding #2, that goes away and you can paginate normally when you remove the hosts block, right?
  6. Ken S.

    Sites not loading

    Okay, I'll get back to it, but I think we're on the right track here. You should be able to paginate as you please with the setting removed from your hosts file for now :-)
  7. Ken S.

    Sites not loading

    Thanks! Made a temporary adjustment here, do the threads still fail for you?
  8. Ken S.

    Sites not loading

    Awesome! So we're on to something, I think. Now, with a little bit more of your help, we might be able to get this fixed the right way (on our end). Can you put the googletagservices entry back into your hostfile, and when you do(and pagination is broken again) - please let me know. I'm going to temporarily disable something on my end, to see if it resolves the issue as well. Thank you!
  9. Ken S.

    Sites not loading

    @PatientEleventyBillion Search your hosts file for google-analytics - do you have it there?
  10. Ken S.

    Sites not loading

    Don't think it matters actually . I may have just found out the issue. Well - the one you're experiencing anyway. Can you please disable uBlock and afterwards, clear your cache and test again?
  11. Ken S.

    Sites not loading

    @PatientEleventyBillion Can you visit the topic below and try going to page 6 by clicking the 6 button for me? I'm watching the log for traffic from you and want to see if the request makes it all to us or if it never makes it at all. Please don't force it to load by doing the F5 or any refresh :-) Thank you!!
  12. Ken S.

    Sites not loading

    Hmm...does this happen when you're logged out as well, or only when you're logged into the site?
  13. Ken S.

    Sites not loading

    @PatientEleventyBillion Would you mind checking to see if it works with the ad blocker and/or accelerator disabled?
  14. Ken S.

    Sites not loading

    @PatientEleventyBillion This issue is proving to be pretty evasive. I can't replicate on any environment I've tried, including a Windows 10 + Chrome 56 test setup. Are you using any type of ad blocking software or browser accelerator by any chance?
  15. Ken S.

    Sites not loading

    @PatientEleventyBillion Thanks for the detailed info! Can you please let me know what browser you're using? Also, is the pagination loading issue consistent or does it come and go?
  16. Ken S.

    Sites not loading

    @NoMoBand Can you let me know a specific URL where this is happening for your? I'm reviewing the logs and the requests I'm finding have all been successful, so I'd like to try to narrow this down a bit :-) Thanks!
  17. Ken S.

    Change "After" picture?

    @BigViffer You can change your before/after photos by going to Patients -> My Surgery and then clicking on the Photos link...or just Click Here :-) @Bon Appetit You can change your surgery status by going to Patients -> My Surgery...or just Click Here :-) It should be the second drop down on that page. If you have any issues, please let me know. Thanks!
  18. Ken S.

    Sites not loading

    @NoMoBand Can you check if you're still having this issue when you have a sec as well? Thanks!
  19. Ken S.

    Sites not loading

    @summerset Can you please give a try now and let me know if you have any luck?
  20. Ken S.

    Sites not loading

    @summerset But if you click on a page number now, it still does not work - correct?
  21. Ken S.

    Sites not loading

    @summerset Has this always been an issue, did this just start recently? If you're using a mac, can you press command + R when viewing the first page of a topic, and then see if the numbers for changing pages work? Thanks!
  22. Ken S.

    Sites not loading

    @summerset Has this always been an issue, did this just start recently? If you're using a mac, can you press command + R when viewing the first page of a topic, and then see if the numbers for changing pages work? Thanks!
  23. Ken S.

    Status Updates

    Thanks for pointing out the issue you were having with Status Updates and glad to see a member was able to help! I've applied a change globally for all members to be allowed to post status updates, so this should no longer be an issue moving forward :-)
  24. Ken S.

    Cannot see message content

    @ShinyLady Now both issues here should be fixed :-)
  25. Ken S.

    A bug I'm sure!

    Hi @Cassie111 I believe this should be fixed now. Can you let me know when you have a sec?

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