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pamla68

LAP-BAND Patients
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Posts posted by pamla68


  1. My doc says that he does a lot of his surgeries on Thursday and people going back to a desk job often go back to work the following monday. Two weeks if you have a labor intensive job, as he says absolutely no lifting more than 20 lbs for 2 weeks. He said if he were to have it done he'd take a week.

    I'm hoping to be one of those Thursday-Monday people...

    Hey Tracy! Have you returned to work?

    Pamla :straight


  2. It has been a very long journey to me with misunderstandings @UHC. Not all plans are alike and varies through your employer. I would like to provide some numbers and slight information that has helped me these last eight weeks of waiting.

    1. If your doctors office sends your clinicals throught the USPS this can delay your approval or denial. They have yet to get the original clinicals to care coordination for approval and customer service acknowledge receiving them on March 3, 2007.

    2. Have the doctors office to fax them to Care Coordination. There phone number is 800-842-3920. My approval took less than 24 hours.

    3. Be persistant! If you are frustrated let them know! I was transfered to Rapid Resolution department on April 11.

    4. Check and make sure the Data Team department has recieved your clinicals to place the data in the system to have it reviewed by the CCs.There number is 866-297-9393 prompt #2, then prompt#3.

    5. Don't give up!

    I also learned there is a difference between pre-determination and notification.

    Provider services is who mails out the letters to you and your doctor. The number to give your doctor to check the whereabouts of your approval letter is 877-842-3210.

    CPT code is 43770

    ICD9 is 278.01

    Hope this is helpful to someone.


  3. Has anyone won from an appeal with United Healthcare??? I have United Healthcare Choice Plus and I was denied getting ready to appeal and was just wandering if anyone has had any luck with this???

    I have some notes that I can send you, what was the reason for they gave for the denial?


  4. 801-567-5499 Predetermination fax. UHC received my paperwork on the March 3. I just feel that since they used to recieve them via mail, they should have contacted Care Coordination, given the information and had care coordination to contact my doctor to tell them to fax it instead. I have just wasted 6 weeks.


  5. :clap2: I just found out through care coordination they no longer accept clinical paperwork in the mail. It should be faxed directly from your doctors office to them! Have your Doctors office call care coordination at 877-842-3210 M-F 6a-6p to get your approval or denial. Same day in most cases. Care coordination stated it was too much of a "paper trail" with the mail ins. I should here something in 24 hours. I hope this helps someone else as well.


  6. I'm here. I contacted the care coordinating department which had no record of "reviewing my case". My doctors office mailed it certified. I had to go back to customer service, irrate, and my case is now at the rapid resolution department and I was told by Gerad to allow now 3-5 business days more. I'm tired ya'll.


  7. 3/29/07 I called again to find out that something had been entered incorrect and that it would be fixed and escalated to a supervisor. A couple of hours later I received a phone call from UHC to say that it had been approved and the letters were mailed to myself and the dr. And that they will be checking back with me after the surgery to see how things were going.

    So I justed wanted to share my experience to give everyone who is still waiting hope that though things seem crazy it is going to be ok. I guess it just takes longer for some of us to get our approval. :clap2:

    May I have the phone number you called? Thanks!

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