Is anyone else experiencing weird goings on with this site?

Last week while I was on here, my user name changed to Alex Beecher and I could see all of his info such as address, phone number, and his ordering history. I contacted the customer service and they helped me fix it. I had to clear my cache and do some other stuff, but it worked.

Now today as I was on here, my points were 903 and when my page refreshed it was down to 863. I contacted customer service once again and this time they could not help me? I am not happy that I lost my points because I order from their store, and use the discount.

I changed my password and it didn't do anything.

I did a review of one of their products (40 points) and it didn't change my points? You have to verify thru your email and I did that, and still nothing. I contacted customer service again and they can not help me?

What the hell is going on? Do I have a virus in my computer? Wouldn't it be affecting other websites as well? I don't know anything about computers. Can anyone help me with this issue?

Message Alex. He is the app administrator I believe. . He prob would be able to help you.

A virus on your machine wouldn’t affect this site. They need to tidy up behind the scenes.

9 hours ago, Kris77 said:

Message Alex. He is the app administrator I believe. . He prob would be able to help you.

Alex Brecher is the owner of this site. He does have a guy that monitors it named James... but i can't remember his last name.

12 hours ago, Kris77 said:

Message Alex. He is the app administrator I believe. . He prob would be able to help you.

How would I go about that?

12 hours ago, GummyBearQueen said:

A virus on your machine wouldn’t affect this site. They need to tidy up behind the scenes.

OK thanks. Why do you say tidy up? Is it happening to you too?

On 06/02/2021 at 09:51, HealthyLifeStyle said:

OK thanks. Why do you say tidy up? Is it happening to you too?

No, I work in technology so it’s obvious there are some issues the site admin needs to address.

3 minutes ago, GummyBearQueen said:

No, I work in technology so it’s obvious there are some issues the site admin needs to address.

Ok I did send a message to whoever where it says contact us. Not sure if anyone will get it. I had sent a message before for something else and never got a response.