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Everything posted by Ken S.
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What Does "Morbid Obesity" Really Mean?
Ken S. replied to Jean McMillan's topic in Weight Loss Surgery Magazine
Hi, great article. -
Bizarre Info On My Profile. Who Are These People?
Ken S. replied to m1aman's topic in Website Assistance & Suggestions
You changed the theme to one that's not supported. That's what's causing your issues. Change back to our standard theme please instead of the one you switched to. Click change theme on bottom left corner of site. -
Bizarre Info On My Profile. Who Are These People?
Ken S. replied to m1aman's topic in Website Assistance & Suggestions
Nothing was hacked. It obviously has to do with the new design of the site. There must be some issue or bug. I don't see what you're referring to though so it's a little difficult to troubleshoot. This is what I see: Which browser and version are you using please ? Are you on a mobile device ? Thanks!! -
Exciting new changes are coming to VerticalSleeveTalk
Ken S. replied to Alex Brecher's topic in Website Assistance & Suggestions
That issue should be resolved now. Are you still having issues ? Please try to be a little more specific. -
New App Installed Now I Only Get First Page Of Thread
Ken S. replied to danie0708's topic in Website Assistance & Suggestions
All our previous apps have been discontinued and replaced by the BariatricPal apps. The issue with the app should now be resolved as well. Thanks for your patience! -
Suggestion for the vets forum
Ken S. replied to Butterthebean's topic in Website Assistance & Suggestions
You can correct your surgery type from within your patient profile. -
You can now select your surgery type from within your patient profile.
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Thanks for reporting this issue. We're going to do some research and hopefully resolve it within the next day or so.
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Changes coming to Vertical Sleeve Talk?!
Ken S. replied to gastricsleever's topic in Website Assistance & Suggestions
If the link doesn't work for you, send us an email with all your details and issues and we'll get them resolved asap. You can email Alex directly at alex@BariatricPal.com . See Alex's email above. Please contact him if you're still having issues with your account please. Same as above....please send us an email if you're still having issues. -
This issue should now be resolved.
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Tickers will be back later the week. We appreciate everyones patience!
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I just sent you a PM. At the top of the site there's a link for Chat. It's only a temporary solution until we install new chat software.
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Pictures Reversed On Home Page
Ken S. replied to Shells_Almost_There's topic in Website Assistance & Suggestions
Thanks! We're aware of this issue and are planning to correct it this week. -
It's based on the surgery type you've selected within your patient profile.
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New Content By Surgery Type?
Ken S. replied to piercedqt78's topic in Website Assistance & Suggestions
At the moment I believe it shows you only content based on the surgery you've selected in your profile. We definitely plan on implementing what you're suggesting over the next week or so. -
We promise not to take as long as Obama to fix this site Please use this link to report any specific account issues you may have.
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Alex If You Are Here Please Fix Site.
Ken S. replied to brandnewme2013's topic in Website Assistance & Suggestions
We know there are many issues with the site and we're currently working through them one by one. We appreciate your patience! If you have an account issue, you can contact us here. -
The Ipad App Isn't Working Properly
Ken S. replied to iluvmyArmani's topic in Website Assistance & Suggestions
Please report any issues you're hang if you don't see others mentioning them. We're working 24/7 on fixing these bugs and we hope to have things back to normal shortly. -
Please give us a few days to work out these issues. We promise to have everyone segregated via surgery quite nicely once we're done. Thanks for your patience!
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Please use this link and we'll get back to you with assistance.
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You can use this link to retrieve your password as long as you're not currently logged in with an account.
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Going To Pages 2-? Of A Thread
Ken S. replied to mistysj's topic in Website Assistance & Suggestions
This has been resolve, yup. -
I Am Oregondaisy Not Daisylou
Ken S. replied to daisylou's topic in Website Assistance & Suggestions
We sent you an email. Your Oregondaisy account is still intact. You had a few accounts and were logging in to an older one you had access to. Groups are being worked on. They will be back to normal later this week.