New To This23

Over six weeks ago I had finished the testing my surgeon required pre-surgery.  I had my regular doctor fax the surgeon my results, and I called to verify the results were received per the instructions given to me by the surgery clinic. 

I called once a week for 6 weeks and never got a callback. The coordinator for the bariatric program under my insurance called to do a check-in with me, as she does every couple of months. I told her what had been going on, she emailed the clinic.

The next day I got a message from my scheduler, in myChart at the clinic informing me she had never seen my paperwork and results from the tests and to have them re-faxed. I thought it was funny she did not want to call me to tell me this. My doctor faxed the info right away and the scheduler told me she got the tests and sent them to the surgeon. I told her that this was really frustrating because I had tried many times to contact her and verify that she had received the paperwork per the clinic binder instructions and the clinic coordinator.  Honestly why ignore someone when you could take 2 seconds to call them back or send a myChart message?