Thank you all for the replies. I finished all my insurance requirements May 6th. My surgeon told me my file was complete and the insurance lady would submit to the insurance the next day for approval. Well she didn’t actually start the pre auth process for almost 2 weeks after that and MY INSURANCE company called me to tell me she never sent the clinicals and wouldn’t respond to their calls, fax, or emails. When she finally sent the clinicals I was approved the morning of the 3rd day. When I finally spoke with her after my approval she said she would send my info to the scheduler and she works out of a queue so it could be 3 weeks before I even get a call to schedule surgery which could be another month out. After speaking with some other patients in a support group my clinic provides they all say the same thing: the buck stops with the insurance lady.