Totally understand, I was very frustrated with Einstein Bariatrics. The office staff at the time honestly had no clue. When my insurance denied me the Dr. would not do a peer to peer. I hired Lindstrom Advocacy and honestly wanted to switch doctors. Although, I had read very positive things about my doctor and knew two other people that gave rave reviews (they both had issues with poor follow through in the office). Lindstrom Advocacy worked wonders and I won the appeal. I was advised not to switch doctors if I felt comfortable with his skills as he would be performing the surgery not the office staff. I did not switch and am thrilled with how well my surgery went.
Long story short. I honestly understand your frustration. The waiting, the lack of follow through, and care on the part of the office staff put me over the edge. I actually gained 20 pounds in a couple of months (I'm a nervous eater) and my nerves were shot.
Good Luck to you!