Thank you both very much for your help! 28 hours after arrival in Mexico, their patient cordinator FINALLY called us back after numerous phone calls and emails to her. She stated she had phone issues. Really?? Does the hospital not have phones?? Or how about the hotel she was staying in?? UGH! This ordeal was very nerve racking!! So scared for my family members for awhile.
FYI~ I did some research on here before posting this issue and came across Trish's information and that she also worked with Dr. Ponce DeLeon. I did try to contact her at the number and it went to a message stating that the voicemail for this number has not been set up yet.
Trish was not my family's patient cordinator. I am also going to have the vertical sleeve surgery in a few months, and I will never again use our patient cordinator due to her lack of communication skills!