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A Little Bit Obsessive. But Def No Behavioral Issues Wtf

FDclerical

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i need to get this ALL out before i insane. or i guess to prove that im NOT insane. nor do i have BEHAVIORAL ISSUE. lol i cant believe this. UGH anyways. lets start from September 5th.

September 5th was the last day of my 6 month NUT visits. completed and faxed over to my Surgeons office the same morning.

September 6th. I gave it a day and didnt call them. They received my paperwork but again i never called the Surgeons office because I was told my paperwork was complete and would be given to Kathy our Surgical Coordinator. In my mind i assumed everything was fine due to the fact that the notes in my file say i chose to go with the gastric sleeeve. I had also met with my Surgeon a month before making my final decision and he specifically said lap band would be a waste of time and probably have to be removed a year later due to all complications and issues. (plus i have a 2 year old and all the fills wouldnt be logical with my schedule.)

moving on.....i gave in and called the insurance directly because i was told that i would be submitted. not until the end of the business day did the say that got a call from my Surgeons office questioning authorization code something along those lines.

so i called my surgeons office and spoke with one of his nurses and advised what surgery i wanted and got transferred to voicemail. one of them call me back i think it was on the 10th. One of the nurses called me and said she needed to speak with the Surgeon and she was out of office for one day. they prolonged this all week and then i didnt find out until thursday the 13th that the coordinator ended up back with my chart NOT sure why but basically it had to be inter officed through the carrier to be present for my appointment on the 17th. so again no submittance to insurance.

Monday my appointment with my Surgeon was effective but short. The coordinator DID explain to me that she will not be submitting to insurance until after Monday AND that my Surgeon cannot schedule my pre op or surgery date until approval has been received, I TOTALLY UNDERSTOOD THIS. there was a handwritten note on my flie and my SURGEON took it upon himself to call the Coordinator while we were in our appointment. he fought for the push and understood that its not good practice to get the patients hope up and then be denied for some reason. I called the coordinator to explain to her that i FULLY understood but that My surgeon insisted on calling her. he took it upon himself to question and fight for me. SORRY cant control that

so basically that was that. i was told my chart would go back and it would be submitted the next day. so instead of bugging the coordinator i called my insurance. just to CHECK. ok great no submission. Wednesday i let it pass. didnt call anyone.

Thursday it is now the 20th and i talk to the coordinator. she says shes working half a day and that my file wont get submited. i hvae to wait for friday or Monday. so based on me i called insurance this morning hoping it would be there. THEY then asked me for her phone number. called her and then she called me.

she expressed that she explained these things to be over and over which i understood but i guess lack of communication from the beginning put me in paranoia and reading the forum just made me in the mind set of CALL CALL CALL.

basically my forms just got SUBMITTED TODAY. finally BUT that the entire group at the office has meetings a week and they brought up what if i have behavioral issues. are you serious??? because im anxious about my surgery>>?? because i know your busy but my case has been completed for weeks. because i have a 2 year old and work on a small team at work where our schedules are made waaaaay in advance and i work occassional weekends so its really important to know whats going on. i feel bad and sad that they would think of me this way but i feel like i didnt really do anything worng yeah a little obsessive but all in good reason. i told them that i also need more time to talk to my Surgeon during our appointments because there are things i still want verbal confirmation directly from him. i dont know it makes me feel low but i know in my heart that i DONT have behavioral issues. i was told to deal with the Coordinator only (even tho during this time i was going through an address change and had issues getting my address fixed) it may have seem like i called to check on approval but other things too.

all in all i was told not to raise red flags and if i have anxiety to meet with my dietitian or one of the nurses. sigh. yeah everyone has anxiety im just a working single mom who is anxious to start a new life. sorry but 7 months is gone and im ready. whatever i feel better and now the waiting game really begins.

for whoever reads this or made it to the end seriously am i crazy>???? honestly i know im not AND i see where they are coming from but.....come on.



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No you are not crazy you are just ready to complete the process!~ I had something much worst happen and after all of the frustration it finally hit me.... EVERYTHING HAPPENS FOR A REASON! Take this time to just get all things done for the pre-op diet, post op, hospital stay, taking to family members about helping with your little one while you are in the hospital! If you haven't already. I was put off for weeks and when I say weeks it was probably 8 weeks from the time the paperwork was finally submitted til I ended up being approved for the gastric sleeve!!! Believe me in the end all things worked together and I came out with a better surgeon and the sleeve! It will come together don't get discouraged and get ready because it will be hear before you know it!!!! I am not 15 days post-op and doing great....Praying that they get their stuff together for you and just be patient... it is well worth anything you are feeling right now....

Keep me posted

Blann

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You are not crazy. It is such a long wait it makes you that way. I hated I had to do 6 mos of nutrition classes. When you make up your mind to go this route you just want it to happen so you can move fwd with your new life. I total agree with you. They are the ones with behaviors. Keeping you waiting for ever and lying bout submitting it insurance. They were giving you false hopes. For real for real they owe you an appology.

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First of all, it is not your fault. The WLS Coordinator does not seem to be professional, does not prioritize, a procrastinator and not very understanding. No matter where you go there are always people like that. You wonder how they can hold onto their job. Listen to the ladies before me. They are right. Tell a child to wait for his present until Christmas and the big day passes, then, he keeps asking when every day after that. We are no different. Good luck to you!

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siiiigh. thank you guys sooo mcuh!! i feel 100x better. my dad is flying up from jamaica and moms taking a week off. my daughter will be at day care everyday (ive paid them like 3 months ahead. this was all by accident) and my neighbors are willing to drop her off and pick her up. i have plenty on vaca time at work and we also have short term disability. im ready but i think everything does happen for a reason and although i like my surgeon and feel comfortable i had a dream that my dad told me not to get the surgery by him (way 2 superstitious) just anxious but going to be extra patient. thanks guys!!!

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i hear you. my surgeon fought for me though. during our appointment he really tried not to take no for an answer when he called the Coordinator. he also said its NOT her call but watever. he wanted to give me a surgery date right then and that. but she insisted not to get my hopes up. hellooo my BMI is 50 and ive followed the diet and lost 14 pounds not alot but still. my friend has the SAME insurance. just got the bypass and she was approved in 5 DAYS and her bmi is 42. so yeah there is another Surgeon in the office I can see but I have confidence that i made the right decision. i will continue to pray and watch the signs. I know God will lead me in the right direction.

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ooo ok he sound like he was rooting for you and he need get another coordinator. Kick that one he got to the curb. lol

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