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Seriously Annoyed! Doctors And Pharmacies...communication Issues

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mylynn1377

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Ok so I am doing fairly well and pretty proud of myself for getting down almost 10 pounds in the last 2 1/2 weeks. I was feeling better, and very motivated to do this while I wait for my insurance to clear so I can finalize everything and get my surgery. So in the meantime I am very fanatic about taking my thyroid meds exactly when and how I am supposed to. I even wait a good hour before eating after taking it so that I know things are processing how they are supposed to.

 

That being said I went to call the pharmacy for a refill of the meds and low and behold my doctor didn't authorize refills for me when I went and saw her on the 10th. So now I am panicking because I ran out Monday and I had NO medicine. So they tell me that the process can take up to 72 hours to get refills. And now I am about to have heart failure because if I go that long without my meds I have to start all over getting it built up in my system, which also derails my diet progress because when my levels aren't good the scale will NOT move. So I wait and fret and finally they give me a 3 day emergency supply on Wednesday night. So I take it Thursday and boom I crash hard by Thursday afternoon. I had been without it long enough that my dosage is a bit high to start back up with and by 4 on Thursday I feel like someone took a bat to me, I ran a low grade fever and had the most horrible headache all day that I couldn't get rid of. To top it off I was pissed! Seriously pissed. I couldn't believe that they still hadn't got this crap straight by Thursday night so that I could have my medicine....errr.

 

So even though my doctors office has a strict policy on refill requests (you're supposed to call the pharmacy and they will deal with them) I called the nursing line and left a detailed and not very polite message about how I NEED MY FREAKING MEDICINE, and I thought that a whole week was ridiculous amount of time to wait for a refill. So now I have to call the pharmacy and see if any progress has been made in this area because I only have one more emergency pill left for tomorrow and then I'm out again.

 

This whole process is unacceptable. I love my doctor, I really do, but this isn't the first time that staff in her office have completely screwed something up and I had to wait for my meds. Every 3 months I go through this when I need a refill and depending on how long it takes or how long I'm without my pills it can take up to 2 months to repair the damage to my body and get myself back to feeling good. I think I might look into herbal thyroid supplements to have on hand as back up and I'm going to talk to my insurance about 90 day supplies so that refills are automatically handled with the insurance company and I don't have to mess with it!

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Mylynn, tell the doctor about it. Many times the doctors don't know that their office staff are falling down on the job. I agree, this is completely unacceptable and unless she wants to lose you as a patient, she needs to make sure her staff is following thru.

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