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Losing Confidence in Office Staff

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NeenBand

Entry posted by NeenBand ·

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:faint:

 

I keep being told by the staff at my surgeon's office that they don't have the results for tests I have had done.

 

SO I have had them re-faxed to them TWICE. They still say they don't have them. I finally spoke to someone else today and she says they DO have them. But it seems the surgery coordinator doesn't.

 

(??!!)

 

SO I'm thinking I have it all straitened out and today I get int he mail that the recent blood tests they had me do show I am low in B12.

 

WITH another note saying they have not gotten the test results for this blood work.

 

YEESH! I had that test done 2 weeks ago, and how would they know I was low in B12 if they didn't get those test results?

 

I called and left a message saying just that.

 

All of this is really making me lose confidence in the office staff and am worried about the surgery coodinator having all the facts of why I need this surgery before submitting to insurance.

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NeenBand

:faint:

I keep being told by the staff at my surgeon's office that they don't have the results for tests I have had done.

SO I have had them re-faxed to them TWICE. They still say they don't have them. I finally spoke to someone else today and she says they DO have them. But it seems the surgery coordinator doesn't.

(??!!)

SO I'm thinking I have it all straitened out and today I get int he mail that the recent blood tests they had me do show I am low in B12.

WITH another note saying they have not gotten the test results for this blood work.

YEESH! I had that test done 2 weeks ago, and how would they know I was low in B12 if they didn't get those test results?

I called and left a message saying just that.

All of this is really making me lose confidence in the office staff and am worried about the surgery coodinator having all the facts of why I need this surgery before submitting to insurance.

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