Well, it's been an ARDUOUS task, but Insurance finally approved my claim this morning. I won't get into the nitty gritty, but after initially approving, then rescinding the offer two weeks later on a technicality citing that I was non-compliant with documentation that they said I never was required to have, they had to approve the procedure after reviewing recorded phone conversations I had on three separate occasions when I first started researching what was required for approval. I had to get my benefits coordinator involved and go all the way to a special review committee. Luckily, the recordings prooved that I did indeed ask if any additional documentation was required (on three separate phone calls), and was told no. So, when they say "this call may be recorded for training purposes" remember that anything they tell you over the phone can be retrieved for later review! It's the only thing that put them on the hook.
Surgery date set for January 2nd! I'm so blessed and VERY excited!
Well, it's been an ARDUOUS task, but Insurance finally approved my claim this morning. I won't get into the nitty gritty, but after initially approving, then rescinding the offer two weeks later on a technicality citing that I was non-compliant with documentation that they said I never was required to have, they had to approve the procedure after reviewing recorded phone conversations I had on three separate occasions when I first started researching what was required for approval. I had to get my benefits coordinator involved and go all the way to a special review committee. Luckily, the recordings prooved that I did indeed ask if any additional documentation was required (on three separate phone calls), and was told no. So, when they say "this call may be recorded for training purposes" remember that anything they tell you over the phone can be retrieved for later review! It's the only thing that put them on the hook.
Surgery date set for January 2nd! I'm so blessed and VERY excited!
:cursing: