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I had to get a replacement drivers license, because I lost mine. I was going to go in, show my proof of residence and pay my $7.00. The lady was staring at the screen and looking at me sideways, she just kept shaking her head and told me that she couldn't give me a replacement, because I was not the same person on the screen.
Needless to say, after new paper work, more lines and $22.00 later...I am the proud owner of a new license with the "new" picture on the front!