first fill, bad deal
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I had my first fill done last month. It was a miserable experience. I went to a Dr. Lewis in Albuquerque NM. I don't want to sound dramatic, but I am just now emotionally able to talk about this in a public forum. He was touted as a lapband expert...my first instinct, when his assistant slammed the balance bar on the scales at super speed (no way that balance had time to record a weight), and then showed me in to a store room filled with junk and jugs of distilled water, was to walk away. My daughter, who also was banded 2 months before me, had accompanied me. She literally had to push junk out of the way to find a place to sit. The assistant set out an autoclaved needle and 3 way stopcock, a couple of alchohol pads and a multidose vial of saline. I remarked that for the fee being charged, they should have been able to use a new, sterile needle and supplies. No one explained anything even though I said this was my first fill at least twice, and no one seemed at all interested in my records I had brought along. When the "doctor" came in, he didn't introduce himself, didn't acknowledge my daughter, and seemed bumbly and sort of out there. He said I weighed more than I did before I was originally banded (in April, and my clothes and scale told a different story) and told stories on other banded patients that "never lost any weight". He couldn't find my port, stuck me repeatedly, told me that I would know if he missed it when the needle hit my muscle wall and hurt...and God, that was the only thing he had right. All the while, he was mumbling about how on earth he was expected to find a port through all this fat, how doughy and lumpy my fat was, complaining about other patients that were so fat. He said I was so fat I should have had fluoroscopy to locate the port. I told him I had wanted to have fluoroscopy but was assured he was very good with locating the ports with my BMI. He was horribly sarcastic, told me to look around and see if there was a fluoroscope there. I told him I would have had it done under fluoroscopy but didn't know if there was anyone that would do the fill without a local surgeon. I had driven almost 400 miles, had no options for a fill in my home town, and did not want to return without a fill. To make a long story short, he grudgingly wrote an order and sent me to what turned out to be a really good experience. He referred me to El Camino Imaging Center (505-998-3089). I am not the crying kind, but it was all I could do to hold it together. I was humiliated and disgusted with myself, and didn't think I could stand any more degradation.
It was a totally different experience. He wasn't even close to where my port actually was, it was easily palpated once they got away from the area he insisted it must be and they used, gee, sterile, new supplies. They actually cleaned the site with betadine, not alcohol pads. They checked the restriction with barium, made me stay and drink water to make sure there wouldn't be any swelling or issues, and treated me with respect. They told me they did band fills frequently, had written protocols on getting the correct restriction, and would do it for any banded patient with an order from their doctor. It doesn't have to be from the surgeon, only the personal physician, and they are very, very professional. The problem was it cost me another $473.00 on top of the money I had prepaid for the quack. In retrospect, it was worth it. And, the company that I had prepaid refunded my money when I told them about the experience. I have no quarrel with that company, they were professional and extremely concerned about the experience, and I continue to thank them for providing an avenue for after care for those of us that don't have access to a local doctor.
So, those of you in New Mexico that are floundering around, looking for a fill provider, I truly recommend this imaging center. I strongly advise against anyone ever setting foot in Dr. Ed Lewis's office.
My restriction has been excellent. I am still not losing quickly, but it is steady, and I am happy.
Thanks for listening.