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I wrote this out of anger...which as we all know is not using good judgement.

I am still frustrated, but I think I will take my issues up with his staff directly.

I'm so sorry. That is very frustrating and why I chose Dr. Spivak. His staff is very friendly and they actually call me back the same day with answers to my questions. I once had a question about my insurance coverage changing and they called my insurance company and got back to me in less than an hour. I was very impressed. I ended self-pay and needed a letter for my tax return and they prepared it and was ready when I went to pick it up. They never acted annoyed when I called before surgery and asked a lot of last minute questions. It is also very easy to get in for fills. Dr. Spivak is also very friendly and actually sat with me and when I said I didn't have anymore questions he said there were a few areas that I missed and he gave me additional information that was really important. I am so happy I chose him.

It is really sad because I've heard Dr. Spiegel is an excellent surgeon.

I have also heard Spiegel is a good surgeon, but there have been many posts about his staff and office problems.

Hope everything works out for you!

I too initially looked at Spiegel and then was not impressed with the office staff. Since after care is THE most important aspect of the band, I wanted a good experience and went with Dr. Spivak....I love him and no regrets whatsoever. I understand Dr. Spiegel is a reputable surgeon, but you have to have the whole package or it leaves a bad taste in your mouth. I'm very happy working with Dr. Spivak.

I feel that way about my surgeon's staff sometimes too. You really can't email them, and it takes a day or so to get a call back. But when you are physically in the office, they are great.