Has anyone else gotten an approval from the insurance company without an actual approval letter?

My insurance company (uhc choice plus) is telling me they’re not going to send me an approval letter (online or by mail) & that I have to get a copy from my doctor.

This is the case. I was approved without a letter in the mail. They send the Approval information to your surgeon. If you want the letter, you can ask your surgeon for a copy. UHC tends to try and cut back on the amount of paperwork that they need to do. I have had 2 surgeries while being insured by them and have never received a single approval letter. It is not something that they concern themselves with. They figure that your surgeon will provide you with all the details if you request that they do. I would not concern myself with not getting an approval letter, as long as your surgeon has it, you are fine.

10 hours ago, Astarisborn said:

Has anyone else gotten an approval from the insurance company without an actual approval letter?

My insurance company (uhc choice plus) is telling me they’re not going to send me an approval letter (online or by mail) & that I have to get a copy from my doctor.

I didn't get a letter. I only got a phone call from my surgeon's office saying that it is a go.

I didn't get a letter. I only got a phone call from my surgeon's office saying that it is a go.

I did not get a letter. I called my insurance company and was told I was all set. Then I double checked with my surgeon’s office. They had the approval noted.