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Not getting a clear answer

Yesterday I had my last appointment with my surgeon but I was advised a week ago that my insurance (medical) has new guidelines that require 2years of dietary notes (it used to be 6 months). The girl at the front desk said maybe if I keep going for another year that should suffice the requirements. When I met with the surgeon I mentioned to him that I was a bit upset that now I must wait longer, he looked a bit confused and checked my record and said I am sure we can submit next month. So Who is right? It is hard when I keep hear two different things. [emoji17]

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  • @@Laura Lopez I've never heard of that insurance but even more importantly, I've never heard of an insurance company NOT giving you your benefits. I would call them back and ask for the supervisor.

  • Seriously??? OMG, that's utterly ridiculous! I called several times to BCBS AZ (Fed plan) and was treated so well and all my questions were answered. Yes, they had their requirements and the surgeon

  • Pffffft. What insurance do you have? Call the insurance yourself and/or look it up in your benefits book. The insurance staff at my office messed up on my husbands appts so I had to raise a stink abou

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This journey of getting approved is more complex than I could have imagined. When I began thinking about this I never consider the first step should have been to look at my insurance policy. I just figured if they covered it, it would be handled like they do with any other health issues.

I wonder if the surgeon spaces out these "approval" based on their schedule. I know the one I'm using said he is booked for two months.

I love Mexico but am too chicken to have my surgery there.

Sent from my iPhone using the BariatricPal App

Edited by nyteacher125

I think they are just looking for a weight record, not supervised weight loss attempts. Have you been to see your PCP for a couple of years? That is who I had to get 5 years of records from for BCBS TX.

  • Author
This journey of getting approved is more complex than I could have imagined. When I began thinking about this I never consider the first step should have been to look at my insurance policy. I just figured if they covered it, it would be handled like they do with any other health issues.

I wonder if the surgeon spaces out these "approval" based on their schedule. I know the one I'm using said he is booked for two months.

I love Mexico but am too chicken to have my surgery there.

Sent from my iPhone using the BariatricPal App[/quote

I am too! At the beginning of my journey Mexico was my only option. But then I was told that medical also covers this procedure I was excited and decided that I rather wait 6 months. I feel more comfortable having surgery here in the states than going to Mexico.

Edited by Laura Lopez

  • Author

I think they are just looking for a weight record, not supervised weight loss attempts. Have you been to see your PCP for a couple of years? That is who I had to get 5 years of records from for BCBS TX.

I've had different pcps. I have turned in 2013, 2014, 2015. All different doctors.

  • Author

I was told something similar by BCBS - Told me my Dr would need to determine requirements for prior authorization. I could not get anything in writing other than coverage info.

Isn't it frustrating. [emoji16][emoji16][emoji16]

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