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Got my approval now I need a date...

A surgery date that is. My insurance told me on the phone that they approved my surgery yesterday. They said it will be faxed to my surgeon tomorrow. I gave the authorization number to my doctors office, but they won't schedule anything until they get the fax.

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I am just really mad because the staff at the office led me to believe they could schedule as soon as I had my approval and now they recanted and say it had to go through an internal office process first.

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