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Waiting for approval - Cigna

I have completed all of my requirements for Cigna. Just wondering how long the approval process will take. Anyone have any issues with Cigna?

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  • I've heard that if you're doing an inpatient procedure, Cigna's policy is that they have to make a decision within 5 business days. If you're doing outpatient, it is 30 days. That is just what i've

  • I just received a phone call from my coordinator n I have been approved for surgery ???? I am so excited n nervous but ready to start this new chapter in my life.

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@@DeeSleeved427 You and I are pretty close, then. My last nutrition appt is on October 15th at 4:30 PM. I have Cigna open access plan

@@DeeSleeved427 You and I are pretty close, then. My last nutrition appt is on October 15th at 4:30 PM. I have Cigna open access plan

Me too, open access plus ???? did you have to do the 90 days or 6 months?

I just got approved by Cigna! My Dr. opened my case last Weds (10/1) and submitted the paperwork that day. I guess an automatic letter was sent saying they needed more information (I received it on Saturday) but everything worked out and I was approved today! Very impressed by the turnaround time (3-4 business days).

Thanks to a cancellation, I will be sleeved next Tuesday, 10/14. Ahhhh!!!

@@resipsa89 that is amazing - congratulations!!!! Did you have to lose any weight prior to your approval?

Thanks!! I don't think there was any weight loss requirement, however I did end up losing about 8 lbs. so I'm not sure if they factored that in.

I just got approved by Cigna! My Dr. opened my case last Weds (10/1) and submitted the paperwork that day. I guess an automatic letter was sent saying they needed more information (I received it on Saturday) but everything worked out and I was approved today! Very impressed by the turnaround time (3-4 business days).

Thanks to a cancellation, I will be sleeved next Tuesday, 10/14. Ahhhh!!!

Congratulations!! I know you're super excited :) hoping the same for me on 10/17 too!! Although I'm guessing they won't submit me until that following mon, tues or wed lol.

Do you have the open access plus plan?

  • 2 months later...

My doctor submitted to Cigna on Wednesday and my doctors office called me Friday saying I was approved.

Mine was sent on a Monday, approved by Wednesday!

I work for Cigna and we actually have a 5 business day turn around time to either approve or deny. I submitted my request Nov 24th and recieved a denial on the 5th day. I was missing a required document, and they don't put it 'on hold', they issue a denial. I got the needed document and resubmitted on December 4 as an appeal to the denial, and approval was faxed over to my surgeons office on Dec 11th. They're required to stay within that timeframe. I called about every other day though to see where in the process it was.

As for the physician supervised nutrional piece- that length is set by whomever your employer is. I only had a 3 office visit [no less than 89 days] requirement to meet.

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