Pleasant surprise
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I had an interesting day yesterday with some confusion by the office staff at my doctors office. Needed to go in for a slight "unfill". They called me right before one and asked me to be there at one (40 minute drive). Then they called at 3 to get me in at 3:45 when the doctor was to be back in the office from surgery. Well I made the trip and when I got there was told he had just gone into surgery at 3:30, another missed communication. Won't go on with the blow by blow, but at 5:30 I finally saw the doctor. The doctor took full blame and aplogized, I had another place for the blame.
At anyrate I get home today from work and I have flowers that have been sent by the doctors office with a note of aplogy. I have never in my entire life ever seen a doctor care one way or the other if the patients are inconvienced. I'm very impressed.