I am still fighting with them. They have "misplaced" or "not received" the documents they need 3 times now. They FINALLY have them scanned into their system as of 3/10 but I was told it can take them another 30 days to process them. And that's just for the predetermination. I still have to go through the pre-certification process yet. My surgery has been pushed out 3 times now. I have a new tentative date of 4/7 but I'm not holding my breath for that to be the actual surgery date. It's been a nightmare in all honesty. The back and forth between insurance and the surgeons office, the uncertainty of whether I'm actually going to be approved or not, and the rescheduling of things over and over again. There have been many times through it all where I have very seriously thought about just saying eff it all and giving up. But I know this is kind of like my last hope so I keep at it. I call the insurance company every other day to try to get updates even though it's always the same thing. I was finally told that I should have an answer by this Wednesday so fingers crossed I do and it's a good one. My recommendation is to stay on the insurance company, keep records of who you speak to and when, and just be prepared for possible scheduling changes. I truly hope my case is just a fluke and that others don't have to go through all of this!!
