Hiraeth

Hi hireath,

BCBS said they want me to have BMI OF 40 for a full 2 years , 90 days NUT class and psych eval ect

Jan 2015 my BMI was 35-38 No co mobilities.

Nov 2015 my BMI was 40. No co mobilities.

2016 my BMI is > 40 w sleep apnea and Gerd I have 90 days of NUT class and psych eval .

I guess they want me to wait until Nov 2017 before they will approve it. I am waiting for the denial letter i am going to appeal. My plan B is to self pay for VSG. Any advice ? Should I wait until November or self pay for VSG ?, I have to decide if they don't approve it.

If I were you, I would appeal the letter. Then wait and see what they say. If they deny you again, then I would just finish the requirements and wait. Depending on who does your surgery, you will have to pay around $10,000 (maybe more, maybe less). I wouldn't want a payment like that hanging over my head if I pay with a loan. If you already have the money, and you don't have to pay it back, then if you're willing to let go of that kind of money, go for it.

Had I been in this situation, and I had that kind of money that I didn't have to pay back, I would definitely go ahead with the surgery. But I wouldn't do it if I had to pay it back (I hate owing money, lol); I would just wait a few more months. The only thing I'd be worried about, is having my surgery right before the holidays. Some people say it's easy, and then some people feel kinda down because everyone is enjoying good food, while you're stuck drinking Protein shakes and broth, lol. (Though, for the first 3 weeks, you will probably feel little to no desire to eat anything.)

I didn't read all the replies, so I apologize if you have to repeat yourself. Did you complete the requirements that were given in 2016? If so, then this is ridiculous. They should not deny you for a procedure if you already met the requirements in 2016. If this is the case, then it seems to me as if they're deliberately trying to sabotage your chances of having this surgery. My surgeon said that people, who are severely overweight, truly don't need the once-a-month check-ups and other requirements (excluding the cardiac clearance). He said that insurance companies require people to go through all these requirements, in hopes that they will give up and not go through with the surgery; because they don't want to pay for it.

I could be completely wrong about all of this; it's just an opinion.

If I were you, I would appeal this ASAP.

I also have BCBS Fed. At first, the requirements were: 4 months of a doctor-monitored diet (having check-ups once a month), a cardiac clearance, a nutrition class, a sleep disorder test, a psych eval, and a clearance letter written by my doctor. I told my surgeon that I have Pseudotumor cerebri. This worried him, so he had a conference with BCBS. They approved me in 8 days (I did not have to complete all the requirements they previously gave me.) All I needed to do was send in paperwork proving 3 years of having a BMI over 40, take a nutrition class, and get the cardiac clearance. I had my surgery a month later, and I am now 5 months post-op.

Girl, me too! I am always cold now (unless, of course, I'm sitting in front of a heater). My hands and feet suffer the most; I always have to wear socks now. I hate wearing socks to bed, because they move around and drive me crazy, lol! But now, I don't have a choice because my feet are always so cold.

Have you lost a good bit of weight? I've lost over 60 pounds, so I bet that's why I'm so cold. I basically shed 60 pounds of warm blubber, and my much smaller body doesn't know how to cope properly.

I'm about to hit my 60 mark, but I'm not weighing myself as often and I used too. It gives me anxiety still even knowing I will see a change lol congrats on your loss!!

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Yea my insurance policy has the 4 documented visits along with a letter of recommendation from your primary doctor. Seems like everything should be ok. Thanks for the response!

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It should not be a problem if you changed your primary doctor. Usually, insurance companies want doctor-documented visits/weigh-ins for a certain amount of months; it doesn't even have to be a primary, just as long as they are a doctor (my Neuro sent in my papers).

Now with insurance, I'm not sure if that would be a problem. Just make sure your new insurance has the same (or about the same) requirements in order to be qualified for the surgery.

Girl, me too! I am always cold now (unless, of course, I'm sitting in front of a heater). My hands and feet suffer the most; I always have to wear socks now. I hate wearing socks to bed, because they move around and drive me crazy, lol! But now, I don't have a choice because my feet are always so cold.

Have you lost a good bit of weight? I've lost over 60 pounds, so I bet that's why I'm so cold. I basically shed 60 pounds of warm blubber, and my much smaller body doesn't know how to cope properly.

Well said @Odie.

There is too much butthurt around here.

This is a bariatric forum......a place where we've come....we've taken extreme measures to gain control over our health.

Some folks choose to keep their heads buried in the sand and simply want a warm blanket thrown on them. Let 'em stay there...heads buried....tide will come in and drown them at some point. I simply don't have the energy to help them any longer. Ignorance is a choice at this point. There is no way that somebody reaches the point where they reach the act of actually having wls and they don't know the basics. No way in hell. They've been briefed and they choose to ignore it.

The rest of us will do the work to reach our goals and live lean and happy. It's not always easy....but it's much easier since surgery.

I'm so tired of the childish butthurt that I see around here. Folks need to grow up and own up. Solutions have been provided if they'll simply own their actions.

Aye, but ignoring butthurt is also technically burying your head in the sand. I have done some adult teaching in my life and have to come to the realisation that for those who choose to bury their heads, it's their heads, and it's their sand. If we really cared about those we're are advising, we won't let discussions deteriorate. Some of the 'Advisors' just come of as being self righteous *insert whatever term*. Some of those being advised come of as whiny little *whatevers*. Surely there has to be a middle ground if what we really care about is progress for everyone?

If some people want to fail, advise, move on.. The problem is that when we move on, we carry sentiments from the last 'destined to fail' person onto the next person asking a similarly dumb looking (but very innocent) question.

We answer with a terse or dismissive answer and wonder why the person asking is pissed off?

I complete agree. Not only that, but they wonder why anyone would answer a certain way, when they're the one who provoked them and basically called them a liar.

I am very forgiving, and I am always willing to settle a disagreement like an adult. But I always frown upon passive-aggressive drama, especially from someone many years older than me. I respect my elders, but it's hard to have a certain amount of respect for someone who refuses to settle anything in a mature manner.

I was watching some you tube videos and came across a young man that lost all the weight. He was talking about that now that he is thin he would never date anyone that was overweight because he was not looking at going back to where he was an an overweight person would only drag him down. Now i am not thin My journey just started however if i were ever to get thin i would hope that i dont turn into some of the people that make fun of me now. However i also see his point of view only about the being healthy. What do you guys think do our minds really change that much that we forget who we once were? Or is it all in oneself?

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When I see someone who is severely overweight, I really want to give them advice, and maybe help them make a similar decision. But, it's difficult to tell someone they may want to consider surgery.

As far as dating goes, I have never been attracted to extremely overweight people (but I have been attracted to slightly overweight people). I had barely any interest in dating because I was overweight, and I actually didn't want anyone to find me attractive, since I didn't feel attractive. Not only that, but I didn't want anyone to be attracted to me because being severely overweight doesn't feel like the "real me".

Mine are daisies; a daisy is my favorite flower. But since flowers tend to be common, should I post an avatar that you will remember? *evil smirk*

I'm pretty sure this post is directed at me, considering it was posted about 2 hours after I responded to your comment on my post. You came onto my post, basically calling me a liar, and you thought I wouldn't respond in a very deserving manner?

Also, I have posted several helpful and kind comments on this forum, but you're choosing to talk about the one you provoked me on. Then you come here to "secretly" bash me, thinking I wouldn't see it. (But I'm almost certain you were hoping I would.) I don't appreciate it. An adult would have messaged me and discussed this with me. But instead, you chose to act passive-aggressive and childish.

Now, if this isn't directed at me, I apologize. But I'd be very surprised if it wasn't, considering the timing.

Even more screenshots:

Everything got quiet after those comments. But after the restaurant's ratings went from a 4.7 to a 4.3, the owner had her friends and family send reviews to up her ratings again. Her ratings only went up to 4.4, but quickly went back to a 4.3 (I'm guessing after more people saw how badly she was handling my review).

More screenshots:

I am new to this app and probably don't have a place to say this, however, we all have been treated in a not so nice way before. If we all spent time complaining about companies or managers, we would not have time to take care of ourselves or our family. We all have enough stress in life and three dollars and a poor experience will not ruin my day. Stress kills. Have peace within yourself and never go back there again if you choose.

Blessings for a nice night!

I appreciate your input. I am getting my story out to help others avoid this kind of behavior from people, and also to help them see that they deserve to have a voice against bullying from companies. I am not stressed over this. I am just showing what happened.

You have a great night too!

Ok, so here are the screenshots of the whole conversation on the Facebook review. I edited the screenshots in order to protect everyone's identity. A lot of my friends got on the review to defend me. Two of my friends went way overboard and began cussing the owner's friends out (one of them is autistic). I did not appreciate them doing that, and you can see in some of the pictures where I tried to contain them. The owner's mother-in-law and friends got on there to insult me. One began cussing me and calling me names. Sorry if some of these are a bit confusing, lol.

5 pages on and I'm starting to hear that Frozen song... ❄️

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Lol... That's clever. But this is the ranting section of the forums, so I can keep this going as long as I please.

They still made us pay. Instead of apologizing, they would have rather been jerks to us and act like we didn't matter. I have all the screen shots of the incident on Facebook, but I wonder if it's against forum rules to post the restaurant name?

You revealed the name of the bistro in your OP. I'm assuming that was unintentional, and due to copying and pasting the review from somewhere else to here. I think there's a time limit on editing posts, but perhaps if you asked a moderator he or she would be willing to remove their name if you wish. I doubt it's against the rules to post it.

As I wrote before, I think the restaurant handled the situation poorly, taking a matter that could have been resolved quickly and amicably and escalating it by their reaction to you both at the restaurant and to the review. Everyone engaged in the matter is squandering time in a back-and-forth that at this point is unlikely to have a mutually satisfactory end. If you haven't already received an apology by now, then it's doubtful you will, and you have to make the choice about whether you want to continue to invest yourself in the matter or move forward.

I've been in many situations where I've gotten an unpleasant surprise on the bill. When my family and friends were in Russia we were stunned to get a bill for over $100 for Water (which was served in a pitcher, not from a bottle) and soda. We were accustomed to free Water and free refills, but realized that isn't the custom there, and so we paid without argument or acrimony. We learned the hard way that in many places there's an additional fee for dining at a casual cafe vs. taking the meal to go, sometimes tripling the original cost. I totally get that at a restaurant in your own area when you're confronted with something you haven't encountered before it's more jarring than when you're in a foreign country and face a foreign custom, but the point is the same. You're now aware that some restaurants do have the split plate fee, and that the waiters will not always emphasize that in advance when you're ordering. So this problem doesn't have to be replicated. You will presumably avoid going back to that bistro, you also don't have to worry about dealing with their attitude again unless you choose to keep interacting. To add - moving on from such a matter isn't giving up on what you think is right, it's about valuing your own resources too much to expend them on something unworthy.

Crap... You're right, I did post the restaurant name. Oh well... :/

I agree. I'll eventually let this go, but I'm going to stay on it a bit longer on getting this experience out there. Wow, sorry to hear about your experience. That's ridiculous.

The reason I'm not letting this go so quickly is because I've let people step on me too many times in the past, so now I'm being a bit more stubborn. TripAdvisor has already asked for evidence regarding this matter. I'm going to post it to a few more sites, then I will drop it.

I've worked in restaurants for a bit and it sounds like you went there more than once, if you are a regular customer or even just live in the area we would never charge that fee, also I used to work double shifts where about 5 or 6 older gentlemen would take up the biggest table in the place and just drink coffee for hours, they were only paying 1.50 for coffee the whole time. The manager was totally wrong to treat you like that, he's definitely not very good with people skills and his business will suffer because not too many people would go there to be treated like that. Sharing or not if one person is ordering maybe that's all they could eat. Maybe they both had our wls and can't eat that much anymore. I've seen homeless people sit in a restaurant just to get warm and my manager would have us give them some Soup FREE, MY GOD, I can't believe we treat people like this , and for the rude comments the other lady said, she really needs people skills. My restaurant manager used to let my daughter come home from the pool and feed her and her friends while I was working. He was a smart business man he even ordered her a pizza one day. I am really frustrated that you had such a bad experience. I'm so mad that $3.00 would cause such a problem, tell me where he's at and I will send him an extra 3.00 for your next visit on me.

I'm not so worried about getting mad in PUBLIC! I have no problem with it but I've never been rude purposely.

Haha, see, I have a hard time showing anger in public. I'm usually a very passive person. I kept my composure while in front of the assistant manager. I never see the point in causing a scene in a public place. I have let people walk all over me for so many years, and I think this was my breaking point. Yet, I still remained calm. I just decided I'd write the review to let everyone know what to expect. I figured the owner would see it and handle it properly. I was very wrong about that, since the owner was just as rude.

Alot of restaurants add a split fee that I've worked in, it's not them cutting the burger for you , they charge the fee because you only ordered one meal and there were two of you, I feel it's very unfair. One time when I wasn't having weight problems I knew I couldn't eat a regular cheeseburger at McDonald's so I ordered a happy meal, it's a little bit smaller portion the cashier said she couldn't sell me a happy meal unless I had a child with me. I called the manager and I got my way but I was insulted by the fact that they thought they could get away with that, and if the waiter didn't tell you about the split fee charge ahead of time you are not required to pay it. I would ask first next time you want to split food .

They still made us pay. Instead of apologizing, they would have rather been jerks to us and act like we didn't matter. I have all the screen shots of the incident on Facebook, but I wonder if it's against forum rules to post the restaurant name?

>When I am not happy about a service somewhere, I simply don't go there anymore. If you chose to speak to someone about it and figured that instead of the situation getting better, it was getting worse, you should have saved yourself your sanity and just left and never went back again.

I don't get mad in public and when I do, it is not a wise idea to open my mouth unless doing so fixes the problem.

What is more important?? Sanity or three dollars??

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lockquote>I'm never going back. But if I feel like someone is overcharging me for something, then I am going to voice that. He never once told me it was the store policy. He just claimed that he gave me more food; which I did not ask for and did not eat. I didn't get mad in public. I quietly voiced my confusion and frustration to the assistant manager, because he was dismissing my concern. I figured that had I brought it to his attention, he would be a professional and politely explain that it was on the menu, but he didn't. Therefor, I was under the impression that he was deliberately trying to tack on a charge for extra food that I did not eat or ask for.

I have my sanity, thank you. But I refuse to let someone bully me.

>Seriously? I'm absolutely bewildered at all this valuable energy expended towards a $3 split fee. A "horrible" restaurant experience? You enjoyed the food by your own admission. If you had enjoyed it more would that have changed your opinion? Probably not. While I agree the manager could have handled this better, this IS absolutely done all the time in better restaurants. Believe me, as a previous restaurant owner, your refusal to go back would have been music to my ears and worth every penny of the $3.00. Not every business wants you as a customer.

So just because it's done all the time to other people, I should let them harass me on Facebook on a review? Did you read all the posts on this thread? Your mentality is bad business and bad customer service.

Seriously? I'm absolutely bewildered at all this valuable energy expended towards a $3 split fee. A "horrible" restaurant experience? You enjoyed the food by your own admission. If you had enjoyed it more would that have changed your opinion? Probably not. While I agree the manager could have handled this better, this IS absolutely done all the time in better restaurants. Believe me, as a previous restaurant owner, your refusal to go back would have been music to my ears and worth every penny of the $3.00. Not every business wants you as a customer.

I'm so glad SOMEBODY finally stated the obvious!! I used to own a restaurant also and this kind of customer gave me a headache just seeing them walk in!! Seriously people, double dishes, double Water, double sides etc. $3.00 is cheap! And for the manager spoke to you like that at the restaurant, something else was said! No manager starts out a conversation rudely to a customer unless some other incident or words proceeded it.

I was not aware that there was a $3.00 split charge. I was not mean to the assistant manager. I became frustrated because he was rude. Did you read all the comments? Because I stated MANY TIMES that the assistant manager was rude to us when he was telling me why there was a split charge. And that is a COMPLETE LIE. We were NOT rude to the assistant manager. Why do you think I'm so frustrated? We did nothing to deserve that treatment. We were not aware that split fees even existed. So if you believed that someone was cheating you, wouldn't you become confused and refuse to pay the charge? Your mentality is incorrect, especially since you think that an assistant manager can't act rude unless provoked. Since you think I'm lying, then your input is no longer relevant on my post. Move along.

I've worked in restaurants for a bit and it sounds like you went there more than once, if you are a regular customer or even just live in the area we would never charge that fee, also I used to work double shifts where about 5 or 6 older gentlemen would take up the biggest table in the place and just drink coffee for hours, they were only paying 1.50 for coffee the whole time. The manager was totally wrong to treat you like that, he's definitely not very good with people skills and his business will suffer because not too many people would go there to be treated like that. Sharing or not if one person is ordering maybe that's all they could eat. Maybe they both had our wls and can't eat that much anymore. I've seen homeless people sit in a restaurant just to get warm and my manager would have us give them some Soup FREE, MY GOD, I can't believe we treat people like this , and for the rude comments the other lady said, she really needs people skills. My restaurant manager used to let my daughter come home from the pool and feed her and her friends while I was working. He was a smart business man he even ordered her a pizza one day. I am really frustrated that you had such a bad experience. I'm so mad that $3.00 would cause such a problem, tell me where he's at and I will send him an extra 3.00 for your next visit on me.

Oh wow... That is so kind of you. I could not accept that generous offer. It's really not about the money anymore. It's about how they treated me and my mother. I've been to that restaurant 3 times, exactly. The first time, I had Tomato basil soup. The second time, I had the cheeseburger, (but I did not split it). The third time, I split the cheeseburger with my mother. The reasons I split it with her is because, the burger is a bit larger than normal burgers, I do not eat fries, and because the burger costs $9 (why would I want to order a $9 meal, by myself, when I'm not going to eat all of it? ) The reason we even went to that place again, is because the atmosphere is pleasant (I love the paintings on the walls; I'm an artsy person.)

I agree about the homeless people. I would have done that, too. That shows kindness, and people notice those acts of kindness, which is good business. I wasn't asking for a hand-out; I never expect that. I was just confused as to why a $9 burger and 2 drinks could turn into a $17 bill, lol. I felt like they were charging me for splitting it. They never explained that it was a policy listed on the menu. I actually found out it was a policy through Yelp, haha.

Thanks for your response.

Seriously? I'm absolutely bewildered at all this valuable energy expended towards a $3 split fee. A "horrible" restaurant experience? You enjoyed the food by your own admission. If you had enjoyed it more would that have changed your opinion? Probably not. While I agree the manager could have handled this better, this IS absolutely done all the time in better restaurants. Believe me, as a previous restaurant owner, your refusal to go back would have been music to my ears and worth every penny of the $3.00. Not every business wants you as a customer.

I'm so glad SOMEBODY finally stated the obvious!! I used to own a restaurant also and this kind of customer gave me a headache just seeing them walk in!! Seriously people, double dishes, double Water, double sides etc. $3.00 is cheap! And for the manager spoke to you like that at the restaurant, something else was said! No manager starts out a conversation rudely to a customer unless some other incident or words proceeded it.

This was not about the $3 bucks..... it was about TREATMENT.... Well i never "owned" a restaurant... but i surly worked in quite a few in my early years.... over 16 for sure... then i also did private catering.... I have seen on a number of occasions a "manager" or "owner" start a conversation rudely.... I had this happen to me

About 5 years ago i went to one of the only Thi restaurants in our town... one of which i know and worked with the owners husband... Frank (worked together for 5 years). Went to pick up my order that i called in when i got there i was informed that i couldn't pay with my debit card because the order was under $5 bucks... I said can you just charge me the $5 and be done with it... the girl said no. This meant i would have to leave, go 10 min away to the bank, get out $20, then go all the way back and pay the less than $5. Now remember, Frank.. well frank was most always there in the evenings helping his wife. My intent was to ask frank if i could give him the $5 the next day at work and he could give to his wife...Easy peasie..... (This was not un-commend, he would always take orders at work, bring the food, we would pay him and he would give her the money the next day) So i asked the young lady if "Frank was there"...... she left and went to the back and all of sudden his wife comes storming from the back and started yelling at me that ..... This was her store and that frank didn't "own" it and told me to get out of "her" restaurant and don't come back..... IN FRONT OF OTHER CUSTOMERS... I was horrified.... so i left and never went back. But i did write what happened on there FB page.... She then attacked me on the FB page. Thank goodness i was not by far the only person she had done something like this too...and others came to my aid. I talked to Frank about it and he apologized, and i of course didn't take it out on him.... I mean i didn't even get to tell her what my intent was and why i had asked for Frank.... she just yelled at me and told me to get out.... Now would I have done this in another store... NO, i would have just said... ok, sorry, cancel/keep the order and left. I mean it would not even bothered me to be charged the $5... but she wouldn't hear of it.... but a year later they were under new ownership.....

My close friend tracy happen to be on the phone with me when she came from the back and started yelling at me.... and said.... I don't know how you didn't go off on her..... I said... to be honest she caught me off guard... and i was so embarrassed that i just wanted to leave as fast as i could.

So YES.... people do act that way from the "get go".....

Thank you! And holy crap... I can't believe that woman was so hateful towards you... O_O People honestly have this mentality that a manager can't possibly be a jerk to someone... But they are human, and they do have the ability to be rude. When that happens, the owner should be told. So when I contacted the manager (in a very professional way) she emailed me back saying, "Yelp about it". When I posted a screenshot of that email on the Facebook review, and posted that the owner didn't care about my concern either, she got her employees, her Facebook page, and had her personal page "like" my comment. So what does that tell me? That she genuinely doesn't care. Her actions on Facebook and in email only prove that she is not a professional and that she's a bully.

And no, I'm not letting it go, because I have yet to have gotten an apology. I hope my review helps others avoid being treated this way in the future. Everyone should know the consequences of their actions.

Hiraeth,

I just want to clear something up, I wasn't saying that you wanted something for nothing. I don't know you. But I have been going on support sites awhile now. And you hear of people getting their Vitamins and Protein free by having their insurance pick up the tab. What happens is they think they are getting it for free but the companies are charging a HUGE amount of money. So, in the long run they might reach the maximum amount that gets paid for the year real quickly. I also hear people stating that they can't afford to buy their Vitamins and Protein stuff, which we all know that we are told right up front about what we need postop. I am sorry if I sounded mean but it really touches a nerve in me. Yes, you were treated wrong by their attitude for sure. The sad thing is I wonder if they realize that this stuff will get to many people about their policy and service!! Word of mouth can really hurt their business. Good Luck in your journey.

I apologize if my response came off wrong. I see that you posted politely, so I figured you deserved the same. You didn't seem mean, to me. But I never expect special treatment. If someone in my family wants to eat junk in front of me, then they have every right to. If a restaurant gives me a side that comes with a meal, I would never expect them to remove the side and cut down on the price of the meal, when the meal I ordered comes with a side and a set price. But I have never heard of a split fee charge, therefor, I was confused. The assistant manager did not handle it well at all. He never told me it was on the menu. He said, "Well, I gave you more food." He also said, "When 2 people sit at a table and only order one meal, we charge a split fee." Why couldn't that have been told to us in the beginning? Just because some people know there's a split charge, doesn't mean everyone else does. It would have been nice to be told that in the beginning to prevent confusion.

I hope I don't sound rude in my post to you. My words aren't necessarily directed at you, but at the situation. Thanks so much!

Alot of restaurants add a split fee that I've worked in, it's not them cutting the burger for you , they charge the fee because you only ordered one meal and there were two of you, I feel it's very unfair. One time when I wasn't having weight problems I knew I couldn't eat a regular cheeseburger at McDonald's so I ordered a happy meal, it's a little bit smaller portion the cashier said she couldn't sell me a happy meal unless I had a child with me. I called the manager and I got my way but I was insulted by the fact that they thought they could get away with that, and if the waiter didn't tell you about the split fee charge ahead of time you are not required to pay it. I would ask first next time you want to split food .

They still made us pay. Instead of apologizing, they would have rather been jerks to us and act like we didn't matter. I have all the screen shots of the incident on Facebook, but I wonder if it's against forum rules to post the restaurant name?

When I am not happy about a service somewhere, I simply don't go there anymore. If you chose to speak to someone about it and figured that instead of the situation getting better, it was getting worse, you should have saved yourself your sanity and just left and never went back again.

I don't get mad in public and when I do, it is not a wise idea to open my mouth unless doing so fixes the problem.

What is more important?? Sanity or three dollars??

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I'm never going back. But if I feel like someone is overcharging me for something, then I am going to voice that. He never once told me it was the store policy. He just claimed that he gave me more food; which I did not ask for and did not eat. I didn't get mad in public. I quietly voiced my confusion and frustration to the assistant manager, because he was dismissing my concern. I figured that had I brought it to his attention, he would be a professional and politely explain that it was on the menu, but he didn't. Therefor, I was under the impression that he was deliberately trying to tack on a charge for extra food that I did not eat or ask for.

I have my sanity, thank you. But I refuse to let someone bully me.

Seriously? I'm absolutely bewildered at all this valuable energy expended towards a $3 split fee. A "horrible" restaurant experience? You enjoyed the food by your own admission. If you had enjoyed it more would that have changed your opinion? Probably not. While I agree the manager could have handled this better, this IS absolutely done all the time in better restaurants. Believe me, as a previous restaurant owner, your refusal to go back would have been music to my ears and worth every penny of the $3.00. Not every business wants you as a customer.

So just because it's done all the time to other people, I should let them harass me on Facebook on a review? Did you read all the posts on this thread? Your mentality is bad business and bad customer service.

Seriously? I'm absolutely bewildered at all this valuable energy expended towards a $3 split fee. A "horrible" restaurant experience? You enjoyed the food by your own admission. If you had enjoyed it more would that have changed your opinion? Probably not. While I agree the manager could have handled this better, this IS absolutely done all the time in better restaurants. Believe me, as a previous restaurant owner, your refusal to go back would have been music to my ears and worth every penny of the $3.00. Not every business wants you as a customer.

I'm so glad SOMEBODY finally stated the obvious!! I used to own a restaurant also and this kind of customer gave me a headache just seeing them walk in!! Seriously people, double dishes, double Water, double sides etc. $3.00 is cheap! And for the manager spoke to you like that at the restaurant, something else was said! No manager starts out a conversation rudely to a customer unless some other incident or words proceeded it.

I was not aware that there was a $3.00 split charge. I was not mean to the assistant manager. I became frustrated because he was rude. Did you read all the comments? Because I stated MANY TIMES that the assistant manager was rude to us when he was telling me why there was a split charge. And that is a COMPLETE LIE. We were NOT rude to the assistant manager. Why do you think I'm so frustrated? We did nothing to deserve that treatment. We were not aware that split fees even existed. So if you believed that someone was cheating you, wouldn't you become confused and refuse to pay the charge? Your mentality is incorrect, especially since you think that an assistant manager can't act rude unless provoked. Since you think I'm lying, then your input is no longer relevant on my post. Move along.

I haven't seen all of this posting on a situation. But now I am going to stir the pot some more. As far as WL peeps getting extra or getting a break because we can't eat as much as others. I feel like it is wrong to get special treatment at a restaurant or even having your insurance pay for our Vitamins. We all opted to have WLS and we all went into it with our eyes wide open. Knowing that we would need vitamins and only be able to eat smaller than others. Why should we get special treatment? If we can't afford the vitamins then maybe we shouldn't have the surgery., or if we can't take the leftovers home then by all means don't order the food. Now I know I will step on some toes here but this is just how I feel. Yes, we all want to be as normal as we can but...we have changed right. Have a great day!!

Feel free to read some of my responses and you will clearly see that I never expect special treatment. I just expect to be treated in a polite manner. Thank you.

I can understand asking about the charge, I question anything on a receipt when I don't know what it is. Where I live a lot of place have a plate share charge on their menu. I always buy a meal and take home the leftovers.

I have never heard of one, until now, of course! One of the nicest restaurants in my area doesn't even charge a split fee, so I had no idea this existed. And yeah, at some places, I do take home the leftovers. It's a nice way to have dinner that night and maybe lunch the next day.

@@Hiraeth Well, to be fair, Ex#1 made a bit of a scene when he VERY loudly announced to the owner that she could HAVE her F*ING table, and then when the poor lady at the front said "have a nice evening" on our way out, he turned around and shouted in front of the line of people waiting for tables that we would never come back to that place again. But that was well after the owner had made a butt of herself. LOL.

LOL! Well, she made an ass of herself, so in some way, she deserved that reaction. But, the poor girl at the front probably didn't. Good thing it wasn't directed at her, and I hope it didn't upset her. Hopefully she has a better job, as well.

Regardless of whether or not the restaurant was right in charging the fee (they have the right), the way the management handled the situation was outright rude and not good customer service. Anyone who owns a business and wants repeat customers would have handled the situation apologetically and with some grace, even if they stuck to their guns.

There literally would have been no harm in the manager apologizing about the misunderstanding and even offering to take the $3 off. That would have probably ensured that the OP would have returned with a good feeling, repeat business.

Now, because the management was so stringent on $3, the OP will not return and also let lots of people know. BAD judgment on the management's part.

If they would have been polite, I would have told them to keep the $3 fee and even apologized for the misunderstanding. We approached him politely, and he came out acting as if he was annoyed and frustrated. He even slumped and acted uninterested in us.

A part of me wants to post the name of this business just so everyone can see the constant unprofessional behavior, but I don't want to put the owner at risk of extreme backlash. She's already getting it on Facebook and Google. I posted 2 pictures on Google, and made sure to edit her name out of the emails to protect her identity.

Thank you for your response. I'm glad a lot of you see my point of view.