Hello,

I am so frustrated I could cry, I have been waiting for a call back from my surgeons office . I had the appointment for the orientation and with the surgeon on 10 Sept. The nurse told me the person who would put in my referrals and who would let me know everything that I need to do has literally ignored my phone calls . I say this because when I called her from another number over a week ago she answered and tried to blow me off, but I kept her on the phone she told me the Dr. hadn't done the note and that she couldn't do what she need to do until she knew what he wanted. I felt like that was a BIG FAT LIE. I knew she was leaving soon , so I called Friday 28 Sept and the voice mail had the new ladies voice so today is Monday called her back and it went to voice mail again. This is so frustrating I don't know if the old person trained the new person not to answer the phone and to just check the messages and call back the patient, but I will see if she calls by the end of the day. But I did call the office manager on my lunch break ande it went to her voice mail , but they did say that she could be at lunch. I will see how long it takes her to call me back. I could be being a LITTLE inpatient . Tell me what do you think or what would you do . This is Basically a rant:(

Sounds like they have poor quality when it comes to patient communication. If you're not that far along in the process, I'd find another place to get the surgery done. What happens after you get the surgery and you have an urgent question regarding your health/recovery, are they going to forward your calls then also?

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I would go somewhere else.

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Sounds like they have poor quality when it comes to patient communication. If you're not that far along in the process, I'd find another place to get the surgery done. What happens after you get the surgery and you have an urgent question regarding your health/recovery, are they going to forward your calls then also?

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Very poor customer service, I am not that far out. They are the only one in my area covered by my insurance. I could go 1 hr out but at that facility I have to do 6 classes but at this rate it will be the same time as if I did do 6 classes. I got a call back from the coordinator the one I had the orientation with and she said the new person said the note isn't done mind you almost 1 month. She said she was going to speak with the doctor, says others from my class has been calling her also. I just dont know . But the new person still have not called me back or the office manager.

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Think about this, you're having a problem communicating with the doctor now when you're not in any type of medical distress. What do you think will happen when you experience a problem? What type of post op assistance do you think you'd get from this doctor to help you succeed? I have low tolerance for poor customer service especially in this day and age. If this doctor is in private practice there probably is no one to complain to. If he is affiliated with a group or hospital try to reach someone there and lodge a complaint. I would go elsewhere. This is surgery that you are embarking on. It's a major undertaking and you need to have 100% confidence in the person who is operating on you.