United Healthcare Frustration
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I filled out my insurance forms for a Bariatric Program here in Oklahoma and after 3 months got a call that I was approved and started the process. Attended a Seminar in May and finally got to my first visit with my surgeon. I was extremely happy because he has a 5 star rating!! Just got all my other appointments set up for nut and cardiologist and the many many other appointments that are required with this program only to get a call that I have to go through BRS for my insurance to pay. I call them to register mind you I have been dotting my Is and crossing my Ts getting ready with diet and exercise, quitting smoking etc. BRS informs me I have to be enrolled in their program officially as of yesterday and they require my surgery to be done at a Center of Excellence. There are none in Oklahoma!!! I now have to start all over and travel states away for all my appointments. I feel like everything was just ripped out from under me and defeated! So disheartening! There are absolutely no out of pocket benefits so there is no way I can afford to continue to move forward at this time. I know I should be happy my insurance covers it at all but right now I can't see past the veil of tears. So frustrating!