I was promised a team of people to assist me every step of the way with my surgery but with everything coming to a close (insurance approval pending ) it seems I'm having to make phone calls and do certain things I shouldn't have too...like for instance lack of communication it's so hard to just call and get and answer about most anything...I'm getting my surgery clearance letter from the dr tomorrow..surgical office said that's all I need ...pcp says they need some kind of orders for tests....surgery office said they don't need tests done....I finally had to just call and have my surgery office call my pcp...I had to ask them to as to get this matter straightend out..then I'm told we faxed an order... grr...

progress starts in the mind

And they said surgical clearance only good for 30 days...so if I get it tomorrow I only have till January 28 ...I'm asking them to tell me something so I can try to request it off work..what if I don't get scheduled till Feb 1 do I need a new clearance

progress starts in the mind

I stressed about very similar things. I just told my work "It's coming" I'll let you know more when I know more. Surgeon's schedules usually open up after the holidays. I'm sure you'll be fine. Good Luck!

I was promised a team of people to assist me every step of the way with my surgery but with everything coming to a close (insurance approval pending ) it seems I'm having to make phone calls and do certain things I shouldn't have too...like for instance lack of communication it's so hard to just call and get and answer about most anything...I'm getting my surgery clearance letter from the dr tomorrow..surgical office said that's all I need ...pcp says they need some kind of orders for tests....surgery office said they don't need tests done....I finally had to just call and have my surgery office call my pcp...I had to ask them to as to get this matter straightend out..then I'm told we faxed an order... grr...

progress starts in the mind

Be a loud advocate for yourself. Call and pester them until someone helps you. Same applies when you're in the hospital. Keep on top of making sure you get your meds when needed. If you have to be a bitch, be one. You deserve the best.

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Thanks I actually just got off the phone with them explaining my case ...she made me feel a little better just seems like if you don't catch the right people you don't get the answers you want

progress starts in the mind

I was promised a team of people to assist me every step of the way with my surgery but with everything coming to a close (insurance approval pending ) it seems I'm having to make phone calls and do certain things I shouldn't have too...like for instance lack of communication it's so hard to just call and get and answer about most anything...I'm getting my surgery clearance letter from the dr tomorrow..surgical office said that's all I need ...pcp says they need some kind of orders for tests....surgery office said they don't need tests done....I finally had to just call and have my surgery office call my pcp...I had to ask them to as to get this matter straightend out..then I'm told we faxed an order... grr...

progress starts in the mind

There is a whole team. And they have been doing this for so long, that they are plodding along in their rut. I had a whole team too, and there were a number of times I had to do some stern talking on the phone or in person to get things cleared up, straightened out, or fixed the way they should be. Do not be afraid to advocate for yourself. You are paying these people (one way or another) which means they work for YOU. You need to make sure that they understand you want to be a satisfied customer.