Does anyone know the phone number to call at Cigna (beside the number on the back of your card) I want to call that department to see my status?

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I used to have the pre-determination phone number but I have to tell you it's a waste of time. It is a call center who will refuse to tell you anything with out the doctor's office on the phone. What worked for me is calling the number on the back of the card and asking to speak with the nurse assigned to the case. They will be able to tell you what was received, if anything is missing. My request was denied twice. I believe they will make up bogus reasons to deny it... I think the people receiving the request only have one stamp and that's DENIED. So... be prepared to ask your doctor to do a peer to peer review with the insurance director to get approved. That's the only way I got through the system and it took over 2 months.

@@farooforever What were the reasons the denied each time?

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The first time they said I didn't complete the 3 month supervised diet (I did). They were missing documents, and I didn't have a second opinion from a physician other than the surgeon. My doctor's office indicated they sent all of the required information including the 2nd opinion.

The second time it was ....they still didn't have a 2nd opinion from a doctor other than my surgeon. My doctor did a peer to peer review with their medical director and went over every document with them that was sent. It was approved the same day.