Officially Approved BUT NO SURGERY DATE!!!
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I was approved last week Thursday (approval took 2-3 days.) Found out when I called insurance company. Called doctors office immediatley, ready to schedule my surgery date, they said they couldn't until they received the approval letter. I called insurance company and asked them to fax letter, they said they couldn't until letter printed off their system at the end of the day. The never faxed it that day, called Friday all I got was voice mail. Called Monday, voice mail again, then I received letter in the mail, Monday afternoon. Leave email for Doctors office, no response.
Call Doctors office today, Yippie so now I ready to get a surgery date right? Wrong, doctors office still didn't get a copy of letter in the mail, so I fax it to them today and they tell me it could take a week to schedule WTF? Why so long? I have been going through this process since January and have to wait a week for a date, I'm livid.
It seems like every other doctors office in America schedule's their patients surgery before they receive an official approval letter, why my does my doctors office does it differently is beyond my understanding.
Side-note: The wonderful young lady who I usually speak with at doctors office has been out of the office for 2 days. I pray she is ok. Maybe that's why it's taking so long to get a date. Hopefully I'll have so good news to reports on Wednesday
Just felt like venting.
Thank you very much.