I Can't Believe This!!!

I have been waiting and waiting...and waiting to hear from Kaiser Bariatrics in Fremont. It has been 10 months! I was told to refer to my PCP. He told me over these months that Kaiser Fremont has a wait list of over a year. Stupid me, trusting my doctor, decided to believe him and try to be cooperative and patient. I decided to finally bypass his "authority" and research everything myself. Finally, after much maneuvering through the automated labrynth that is the Fremont Kaiser Bariatric Department, was able to leave a message for the bariatric department. They left a message for me on my cell phone notifying me that they have NOT even received my request or file at all!:tongue2: It has been over 10 months and they tell me this now. I want to know who dropped the ball on this one! From what I have been able to find out, all evidence points to my PCP. I'm so mad I could spit! Now, I have been told to speak to my PCP, but I can't now, because he's gone until the middle of this month! I have been cordial and patient, but I'm fed up with Kaiser's games. The only thing I can do now, is wait, I guess. However, I do think I am justified to file a complaint. I really dislike having to defer my issues to the patronizing customer service. I know they are there just to cover their a!#@!. I feel like David going against Goliath. I may have to play nice in order to get what I need. It would help if whomever was responsible to apologize to me and speed up the orientation process, being it was Kaiser's mistake and all. I followed all their directions, went to every appointment, and did everything else they wanted me to do, all with a smile and a positive attitude. This really sucks! :angry_smile:I feel very depressed and alone. Is there anything else I can do. Any moral encouragement or suggestions will be appreciated!