Ugh...

Ok, I'm getting annoyed...

Called Aetna earlier today to see if there were any updates on whether or not they're covering my surgery. They informed me that Dr. Smith's office submitted a pre-determination instead of a pre-certification for coverage, and that the facility they use is out-of-network. Umm...wouldn't they have known that it was out-of-network all this time? It's not like Aetna is an uncommon insurance provider. And the office submitted the information on 3/19/2010. Shouldn't they have contacted the insurance company by now with that kind of information, or vice versa? I can understand that everyone is busy, blah blah blah, but geez, so am I! I had to make time to go see them, the least they can do is let me know whether or not I can actually do it through them! It's common courtesy! What ever happened to having the patient's best interest at heart? It's all money-driven these days and bad bedside manner.

Totally calling them on Monday to see what the heck the deal is. Tired of this mess...