Crazy insurance

My surgeons' office assured me that they had faxed my insurance company on 6/2/09 the following:pre-determination request, along with the Physician Verification form for a total of 62 pages. They then called my insurance this AM and were told that apparently they my insurance) are simply "Blue Shield" of California, not Blue Cross/Blue Shield (even though the shield and cross are both on my insurance card - confusing!!!) Anyhow, ins. gave dr. office another form and fax number and they resent my your pre-determination. SOOOOOOO.....we'll see how that flies! :thumbup: