I am beyond frustrated with BCBS TX. My paperwork was submitted for pre determination on 03/14/2018. I have called every day since the 15th to check and see the status. I have had the pleasure of talking to some customer services reps more than once a week. Today I called, this makes my 12th business day, I talked to a very nasty lady on the phone. My paperwork is still in the review status. I asked the lady if she could tell me how much longer it would be, "Well like I've told you the past 8 times I have no idea!" She was so rude. I told her I have the right to call and check on the pre determination. I asked to speak with her manager and was refereed to a patient advocate. I expressed my frustration and she had my pre determination escalated. Has anyone had this happen before?

Wow I would be very upset too but some people who work in insurance get very animated when they have to do the same thing for a customer over and over it's not ok to get nasty but that does happen

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28 minutes ago, newmebithebypass said:

Wow I would be very upset too but some people who work in insurance get very animated when they have to do the same thing for a customer over and over it's not ok to get nasty but that does happen

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I completely agree! I work in the ER and get so frustrated when I have a patient ask the same question over and over. But I’m always nice and courteous.