Why does the Dr's staff suck everywhere?

[Jason In Houston 93]

I've been trying to contact a specific nurse at my plastic surgeon's office for about a week now because she's the only one who can handle scheduling his surgeries. I've left 12 messages requesting a call back, and numerous times, the receptionist has promised me I'll receive a call back the same day.

Sadly, this has been my experience with all the doctors in Houston, except my current GP. Why?

[Newme17 3,444]

I wish I had an answer and sorry you have to deal with that. But have you thought maybe she might be out for some reason. Doesn't excuse that someone else can't call back, but there could be XYZ factors all over why you haven't received a call. Best bet, charge in there in person and take care of the deed. Bet you'll get your answers then. 😊

[jessgnc 167]

UGH. Oh god, I'm sorry, that is beyond frustrating! I used to work for a doctors office and one of the things we prided ourselves on was actually picking up the phone. I cannot tell you how much my blood pressure rises when I have to go through 6 prompts to get a person and end up in a voicemail box.

Do these people just not want your money?

[Redmaxx 740]

That sucks. Sorry to hear that. I don't have issues like that with my surgeon's off in Michigan. They seem to move slower down there in Texas.