I have been on a massive fight the last 4 months to access my super to pay for some of my surgery.

I finally found out today I am eligible. However the wording the letter uses is terrible!!!

It states that I am eligible for $xxxxx (net charges and taxes) and I know it sounds silly but I'm not sure if that means that taxes and charges will be taken off that amount or if they have already been taken off.

(I am aware what net means but I was under the impression that my super company may have their own charges)

Can anyone help? I spent 45 mins on hold today to ask and ran out of time on the phone.

Holding on for information is universal, then. Your super, of course, will be the most reliable source of info and I suggest you keep calling until you reach a person. (Get the names of all parties who handle your request.)

As a second choice, I'm asking another Aussie on the website to look at your question. I get the feeling that the medical benefits system and jargon may be just different enough from the U.S. system/jargon that attempting to answer you will cause more confusion.

P.S. Something to consider: If you don't have patience to stay on the phone, do you have patience to follow surgeon's instructions?

Edited November 2, 201510 yr by WLSResources/ClothingExch

I appreciate the help.

Also I don't think I wrote that I ran out of patience. I ran out of TIME! I had to go to my second job. I'm working double so I can take an appropriate time off after the surgery.

I'm a little confused how you can compare waiting on hold 45 mins to following instructions.

@@whisper43 -- I stand corrected. You did say "time." As to the rest, pay attention. You'll figure it out.

Good luck.

If it's in your super you probably have to pay 15% tax taking it out. you pay 15% tax putting your super into your superfund. It only becomes tax free i.e. Taking it out after 55 and then it's still limited until retirement age which I think is 65 still..

Other than this way is to go through the public hospital system but you will still have to pay for some I think.

Hope this helps..

When is your op?

My op was in November.

My op was in November.

How are you? Did it go as well as expected? I must say I am a bit nervous but I am so over being unable to loose weight..