My surgeon's office is strict about not sending a packet off for insurance until it is complete. I totally understand as it would waste a lot of time back and forth...I was submitted last week and called today to check the status...apparently, I'm on hold because the insurance company had to call to request medical records... really?! I sent three years' worth to the physician's office...and now the hold up is something you have but didn't send?! UGH

I wanna smack her!!! Hope it's a smooth road from now on.