The waiting game

So I did all my prereq appointments, started attending a support group and had everything ready and submitted only to find out I have to work with a third party wellness program for 6 months before I can be approved. I know this is normal for many people but I wasn't expecting this as I was told it was not required by my insurance; apparently this is required by my employer. I will know more once I talk with the dietitian and nurse. It's just weird as it is all done via phone. Has anyone had these health coaches over the phone? Can someone push the fast forward button? I really want to get to surgery!