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My financial counselor at the surgeon's office finally got all my paperwork! She had been waiting on the pulmonologist's report. The only fax number I had with me at the time of the appointment (mid-December) was for the specific surgeon's office, not the financial counselor's office, and apparently they can't transfer documents between offices. I didn't know she didn't get the report until yesterday, so I had to call and give the pulmonologist's office a different fax number. Now, the fax number for the insurance company apparently didn't work this afternoon when she tried to send them everything.:faint: She will try again tomorrow and if it still doesn't work, she will get another fax number from them. She said that I should start calling them and "gently harassing them" next week.